Copeland is a global provider of sustainable climate solutions, creating efficient residential, commercial, and industrial spaces through HVACR technologies.

　　We are looking for customer- oriented, well organized person with outstanding interpersonal skills to us at Copeland!

　　As a Customer Service Specialist you will help to improve delivery performance Copeland customers worldwide.

　　Does this sounds like an exciting opportunity for you? If so, we encourage you to join our team in Cluj- Napoca!

　　In This Role, Your Responsibilities Will Be:

　　Upon reception of Customers orders, accurately and timely identify the relevant products (basic technical skills required), clarify the prices from the system and the Customer Database and book the orders in the ERP system.

　　Check the lead-times provided by the Plants, potentially get a shorter lead-time if it is identified as too long, confirm the lead time on the order.

　　Following-up of customer orders from order entry until delivery and invoicing of the goods, including organization of transports worldwide, as well as any other tasks related to customer files.

　　Support the Sales Office for all questions and direct them to appropriate contacts in other departments if needed.

　　Maintain daily contact with customers, by phone and email.

　　Optimally prioritize and implement scanning of all orders and relevant documentation.

　　Collaborates with production units and marketing, quality, application engineering and logistics departments.

　　Allocate all requests coming on the Company’s eCommerce internet site to relevant Sales Offices.

　　Proactively offers support within the team, to improve the customer service process

　　Strong collaboration with internal departments, constructive feedback for meeting customer demands.

　　Constantly learn and develop additional technical/process related skills.

　　Who You Are:

　　You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You persist in accomplishing objectives despite obstacles and setbacks. You establish clear responsibilities and processes for monitoring work and measuring results. You represent own interests while being attentive to others’ interests as well. You build and deliver solutions that meet customer expectations.

　　For This Role You Will Need:

　　Minimum 3 years experience in international sales or Customer Service, logistics and/or transportation department;

　　Proficient in English, French is a plus

　　Excellent mastering of Ms Office tools (Outlook, Word, Excel, Power Point)

　　Preferred Qualifications That Set You Apart:

　　Active involvement with quantifiable results in process improvement initiatives

　　Outstanding Customer Service, communication and collaboration skills

　　Our Offer To You:

　　By joining Copeland, you will be working at the heart of our business. This means that the skills and business insight gained can serve as an invaluable foundation toward developing your career within our global organization. We offer plentiful opportunities for advancement and support this through our formal personal development planning process.

　　Our on-boarding program uses a blended learning approach to get you up and running as quickly as possible. You benefit from certified trainers with extensive knowledge of our customers, products and applications. Our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

　　Our Commitment to Our People

　　Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

　　Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

　　We provide employees with flexible and competitive benefits plans that offer the right options to meet your individual and family needs. Some items may include flexible schedules and remote work, professional development opportunities, paid parental leave, vacation and holiday leave.

　　Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

　　Our Commitment to Diversity, Equity & Inclusion

　　At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

　　About Copeland

　　We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

　　Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

　　No calls or agency requests please.