Tasks and Responsibilities of the Position1.Responsible for processing water and/or sewer monthly billing cycle on a timely fashion.2.Responsible for maintaining all customers’ accounts updated in relation to meters and/or antennas changes in coordination with operation’s employees.3.Create all new accounts/customers and update all changes of ownership in Cubic System.4.Provides assistance to customers on matters related to balance verifications, meter tests, claims for high consumption/bills and any other request from our customers in a timely fashion and ensuring customer satisfaction in accordance to the regulations, policies and procedures of the organization. 5.Prepares work orders to document any service request and/or technical problem reported by our customers for follow up in order to ensure excellent customer service and filing purposes in order to comply with the company’s regulations. 6.Responsible for processing any adjustment to customers’ accounts resulting from customers’ claims and/or investigation.7.Prepares debt certifications as required by customers, realtors and/or banks.8. Answers telephone calls and provides assistance to the reception area when necessary.9.Assists the Junior Accountant as necessary during vacations, special projects and/or absence. 10. Responsible for maintaining all the necessary supplies to perform his/her responsibilities.11.Maintains the files of the customer service area up to date. Position Requirements•Associate Degree or equivalent in Business Administration, •Minimum 3 years of experience in the customer service area,•Good communication skills; bilingual, read/write/speak (Spanish and English),•Proficient in PC applications (Excel, Word and CUBIC),•Relies on extensive experience and judgment to plan and complete assigned objectives. •Excellent interpersonal skills, is a must,•Attention to details, and extremely organized,•Able to work under pressure and be a team player,•High level of integrity and ability to coordinate multiple projects simultaneously,•Customer service and result oriented in order to comply with deadlines,•Numerical reasoning.Conditions/Work Environment•Prolonged sitting, standing, lifting up to thirty pounds, stooping, bending, squatting, pulling, pushing and good visual skills.•Normal office environment