About Lumen

　　Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

　　The Role

　　Take command of your success as you deliver the future with advanced technologies! We offer exceptional paid training, an inclusive empowering work environment, state-of-the-art tools, and innovative team culture. We have the vision, ambition, and practical know-how to succeed! We also offer medical, dental, vision coverage in addition to paid training and a company-matched 401k plan

　　The Main Responsibilities

　　Troubleshoots and repairs Midrange Servers and related computer equipment. Upgrades hardware and firmware on midrange servers, installs and de-installs various computer equipment.

　　Monitor and perform on-going maintenance on servers and network equipment.

　　Provide IT support to internal and external customers in a 24 X 7 on-call operation.

　　Run hardware diagnostics and replace failing parts in a timely manner.

　　Runs diagnostic test programs, analyzes defects, test, and repairs various types of midrange servers and peripheral equipment using machine diagnostics and digital communications.

　　Upgrade internal system components, including CPUs, memory, hard drives, and network cables.

　　Tests and analyzes equipment trouble. Document process and keep maintenance logs.

　　Interfaces with computer systems users, clients, and support groups by performing problem analysis and problem resolution.

　　Analyzes change requests and trouble tickets for accuracy using Lumen’s trouble reporting ticketing system.

　　Interfaces with clients to confirm all information relating to change orders, trouble reports and equipment configuration and capabilities.

　　Updates and/or closes trouble tickets related to equipment problems using Service Now ticketing system.

　　Maintains inventory database of installed servers for change control and problem management

　　Installs and maintains fiber optics circuitry and backbone.

　　Moves and/or lifts objects such as servers, tools and test sets.

　　Attend SWAT and SOA calls

　　Troubleshoot and report server hardware problems discovered during a walkthrough of the datacenter.

　　Support Lumen’s backup and disaster recovery operation.

　　Monitor backup media activity on midrange & mainframe systems.

　　Perform weekly, monthly, and yearly backup on critical systems. Coordinate with offsite vendor to store the backed-up data.

　　What We Look For in a Candidate

　　2-3 years of experience as a data center technician or similar.

　　In-depth knowledge of data center environments, servers, and network equipment.

　　Exceptional ability to work as part of a team, provide IT support, and resolve errors.

　　Exceptional communication skills.

　　Willingness to respond to network and server errors after hours.

　　Knowledge of AC/DC

　　Ability to use a multimeter

　　Understand basic IP networking

　　Experience with digital circuitry

　　Operational knowledge of Windows and Unix servers and peripherals manufactured by HP, IBM and SUN, Dell, Citrix

　　Working knowledge of UNIX, Windows, Linux, Solaris & VMWARE operating systems.

　　Valid State driver’s license and a good driving record.

　　Ability to perceive differences in wire and cable color, with basic knowledge of cable properties.

　　Ability to perform strenuous physical activities such as lifting 60 lbs. and moving up to 200 lbs.

　　Previous Data Center experience with midrange servers and minicomputers.

　　Advanced hardware knowledge

　　Compensation

　　Wage scale $14.33 to $39.54

　　This is based on previous work experience.

　　What to Expect Next

　　Requisition #: 332051

　　Background Screening

　　If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

　　Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

　　This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

　　Equal Employment Opportunities

　　We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

　　Disclaimer

　　The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.