Customer Service Representative with German

　　At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

　　Job Overview

　　TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

　　RESPONSIBILITIES

　　Be the primary interface on a day-to-day basis with direct account responsibility for customers

　　Carry out contract reviews on orders/schedules and process in the SAP system

　　Progress/expedite orders as requested

　　Process request for quotations

　　Process customer returns

　　Investigate credit and debit requests and queries to issue credit/debit as necessary

　　Have regular reviews with your account base to discuss OTD, backlog and other general support issues

　　Review, action and issue all relevant order related reports

　　Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources

　　Proactively perform quote follow up

　　What your background should look like:

　　Customer Care mindset, experience in this area would be an asset

　　Fluency in English and German - B2/C1

　　Very good knowledge of SAP and MS Office package, Salesforce.com and supply chain or logistic knowledge will be an advantage

　　Good time management and ability to prioritize tasks

　　A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries

　　Multitasking out of the box thinker with a positive attitude, able to listen and being patient

　　Problem solving skills as well as negotiating skills are necessary to succeed

　　Success-oriented, open-minded, organized, resilient even in stressful situations

　　Ability to work on a hybrid model (office is located in Kraków)

　　What we offer:

　　Work in a team where a good atmosphere and team spirit is one of greatest values

　　Private medical healthcare including dentist for you and your family

　　Attractive package of extra benefits of your choosing in My Benefit Platform

　　Multi-sport card in 3 options

　　Delicious coffee and fresh squeezed juice

　　Flexible working hours

　　Hybrid working model - at least 2 days from the office in Krakow

　　Modern and comfortable office

　　Annual bonus

　　Competencies

　　Values: Integrity, Accountability, Teamwork, Innovation

　　ABOUT TE CONNECTIVITY

　　TE Connectivity is a global technology leader enabling a secure, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions have been proven in the most demanding environments, enabling advancements in transportation, industrial applications, medical technology, energy technology, data communications, and for the home. With more than 85,000 employees, including more than 7,500 engineers, we work with customers in nearly 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

　　WHAT TE CONNECTIVITY OFFERS:

　　We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

　　• Competitive Salary Package

　　• Performance-Based Bonus Plans

　　• Health and Wellness Incentives

　　• Community Outreach Programs / Charity Events

　　• Employee Resource Group

　　Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

　　Location:

　　KRAKOW, MA, PL, 30-552

　　City: KRAKOW

　　State: MA

　　Country/Region: PL

　　Travel: Less than 10%

　　Requisition ID: 115292

　　Alternative Locations:

　　Function: Customer Service

　　TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.