Job Description:

　　The Customer Service Representative is responsible for providing exceptional customer service to our customers and support to the customer service team. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES:

　　Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism

　　Masters the product knowledge of current product portfolio. Provides customer with accurate information regarding our products and sales promotions. Shares the knowledge with junior team members.

　　Point of contact (telephonic or electronic) for Customers and Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer

　　Ensures a correct order management: Quotations, Orders, Deliveries and Invoices

　　Manages product and service complaints

　　Assures fulfilment of the local legal requirements

　　Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges,

　　Warranty and Product Complaints

　　Reaches Customer Service targets

　　Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.

　　Promotes campaigns and offers agreed with the Customer Care Manager.

　　Works and leverages relations with sister companies in whole group

　　This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

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　　Job Requirements:

　　Most Important Qualifications and Competencies:

　　Fluent in English and close to native in French

　　Excellent communication skills (verbal and in writing)

　　Go getter (Sales oriented)

　　Excellent phone voice and skills

　　Reliable and high sense of responsibility and urgency

　　Commercial skills (ability to hear sales opportunities and to act upon it)

　　Flexible (in working hours and jobs that are assigned)

　　Ability to operate computer systems with accuracy and efficiency (SAP, CRM & Excel)

　　Ability to adapt and implement new procedures as required to provide excellent customer service

　　Multitasking ability

　　Self-sufficient

　　Enthusiastic

　　Ability to work independently and as part of team

　　Is customer service oriented

　　Resistance to stress and ability to prioritize

　　Planning and organizational ability, very organized, detail oriented

　　Operating Company:

　　Corporate

　　Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

　　Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.

　　Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .