APPLICATION INSTRUCTIONS:

　　CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/EfiwgKReZ4VAjprFZPKWUm0Bq_sU3KzTmERfpryq0esPKQ) . Please do not apply here, apply internally through Workday.

　　CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/Eeys15Xva4hFokHVtbP1eGIB5i1WFLc-J3k9KHgrFYZ7mg) Please do not apply here, apply internally through Workday.

　　If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (https://hr.psu.edu/sites/hr/files/Application_Process_for_External_Applications_Non-Penn_State_Employees_.pdf) .

　　JOB DESCRIPTION AND POSITION REQUIREMENTS:

　　The Pennsylvania State University (https://psu.edu) is seeking a Customer Service Representative to s erve as a first-line liaison for internal and external customers including guests, clients, faculty, staff, students, and vendors. The successful candidate will be responsible for the following:

　　Deliver quality service and correspond with a diverse customer base in person, by phone, email, fax, or regular mail

　　Respond ing to routine customer questions and/or needs, provide appropriate response/service; refer to other department(s)/unit(s) as appropriate

　　M ay process a variety of financial forms/ transactions and maintain inventories

　　Opera ting various equipment and computer systems

　　Report ing unusual situations or concerns to appropriate personnel

　　Provid ing general support services to office

　　Education and Experience:

　　This position typically requires a High School Diploma or higher plus 1 year of related experience.

　　The following background checks must be successfully completed for this position:

　　This position will require successful completion of standard background checks.

　　The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission.

　　CAMPUS SECURITY CRIME STATISTICS:

　　Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) .

　　Employment with the University will require successful completion of background check(s) in accordance with University policies.

　　EEO IS THE LAW

　　Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

　　Federal Contractors Labor Law Poster (https://affirmativeaction.psu.edu/files/2022/01/Federal-Contractors-Labor-Law-Poster.pdf)

　　PA State Labor Law Poster

　　Affirmative Action (https://policy.psu.edu/policies/hr11)

　　Penn State Policies

　　Copyright Information (https://www.psu.edu/copyright-information)

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