Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay?

　　Then you will love being a valued part of our award-winning team! The Customer Service Representative plays a vital role to our daily operations and will provide an elite level of customer service to crew and passengers by providing everything they need to have an extraordinary stay, including a warm welcome and concierge service. The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced.

　　Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto of " We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry leading aviation service provider.

　　Responsibilities and Duties of the Customer Service Representative:

　　Greet customers in a friendly, professional manner

　　Provide concierge services to pilots and customers including making reservations as required

　　Invoicing for services rendered to customers and pilots

　　Record customer preferences in Million Air internal system

　　Proactive preparation for all incoming aircraft

　　Provides timely feedback to the company regarding service failures or customer concerns

　　Partner with line service team to meet and exceed customer's service expectations

　　Keep hospitality bar stocked with snacks and beverages

　　Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

　　Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Competencies

　　Customer focus- naturally outgoing/extroverted

　　Communicate with customers and employees in person, on phone, and through radio communications

　　Strong computer skills including Microsoft office products and point of sale programs

　　Basic mathematical knowledge

　　Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)

　　Bi-lingual preferred

　　Reporting Relationship

　　This position reports to the Customer Service Manager.

　　Work Environment

　　This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

　　Physical Demands

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

　　Must be able to lift 25 pounds

　　Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers

　　Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

　　Position Type and Expected Hours of Work

　　This is a non-exempt position

　　This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

　　Travel

　　No travel is expected for this position.

　　Education, Experience, and Eligibility Qualifications

　　Customer service experience preferably in the service industry

　　High School Diploma or equivalent

　　Entry level position

　　Ability to work evenings weekends, and holidays

　　Acceptable driving record

　　Ability to pass a background check

　　Zero tolerance drug free employer includes pre-employment and random screening

　　AAP/EEO Statement

　　Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

　　Other Duties

　　Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.