customer service representative - inbound calls.

　　richardson , texas

　　posted january 18, 2024

　　job details

　　summary

　　$22 - $23 per hour

　　temp to perm

　　high school

　　category office and administrative support occupations

　　referenceAB_4447774

　　job details

　　Randstad In partnership with Lennox has an immediate for multiple Customer Service Representatives to work within their call center, assisting with HVAC equipment and service orders. Lennox International, Inc. is a provider of indoor climate-control solutions. The company manufactures and markets its products for residential and commercial applications. Lennox International, Inc. is headquartered in Richardson, TX, and operates globally through its subsidiaries and a network of independent dealers.

　　Customer Service Class Start Date: 2/26

　　Training Hours: 8AM to 5PM

　　Shift Hours: 9:30AM to 6:30PM

　　Training will be held in person. After training is complete, can work remotely on Fridays (Monday - Thursday will remain in-office).

　　salary: $22 - $23 per hour

　　shift: First

　　work hours: 8 AM - 6:30 PM

　　education: High School

　　Responsibilities

　　Handles high-volume inbound calls relating to:

　　processing of new orders

　　providing updates on existing orders

　　assisting with order placement by verifying product pricing and availability

　　roubleshooting problems, including initiating standard actions for repairs and returns

　　May respond to e-mail inquiries. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

　　Uses computerized system for tracking, information gathering, and/or troubleshooting.

　　Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.

　　Refers highly unusual situations to higher authority for review and reconciliation. May assess needs and suggest/promote alternative products or services.

　　Customer service is the primary function, but may include minimal selling or promotion of products or services.

　　Qualifications:

　　High school Diploma required - Bachelor's degree preferred

　　2+ years of customer service, call center experience

　　Experience with Microsoft Office, including Excel for data entry

　　Ability to learn and understand technical terminology

　　Ability to multi-task and stay organized

　　General knowledge of HVAC products and services preferred

　　Skills

　　Call Center (2 years of experience is preferred)

　　Communication

　　Technical

　　Basic Computer Skills

　　Customer Service

　　Qualifications

　　Years of experience: 2 years

　　Experience level: Experienced

　　Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

　　Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

　　At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

　　Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

　　Applications accepted on ongoing basis until filled.

　　get in touch

　　we are here to help you with your questions.

　　SD

　　samantha dougherty

　　[email protected]