Hiring a Customer Service Representative in Danbury, CT

　　What’s next for you? This great job. Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly ® Professional & Industrial comes in. We’re seeking a Customer Service Representative to work at Stanley Black & Decker in Danbury, CT We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.

　　Why you should apply to be a Customer Service Representative:

　　Weekly electronic pay, $18 - $20 per hour

　　Flexible hoffice 8 AM-5 PM

　　3 days in the office, 2 days remote after completing training.

　　6-month opportunity with a great company!

　　Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/

　　What’s a typical day as a Customer Service Representative? You’ll be:

　　As an entry-level Customer Service Representative, you will be the first line of contact with our customers. You will be handling phone calls, emails, order entry, and quoting. You will need to be polite, professional, and focused on providing excellent customer service.

　　Accept customer inquiries and orders via various methods (phone, internet, fax).

　　Provide quality answers to pricing, availability, tracking, and order status.

　　Provide invoices or packing slips and certificates as requested.

　　Process orders using an order ship and bill system.

　　Initiate quotation requests utilizing the Salesforce CRM software.

　　Accept ownership for things that cannot be resolved immediately, and proactively follow up.

　　Account coverage when needed.

　　Escalate to Customer Service management when required.

　　This job might be an outstanding fit if you:

　　Ability to read, write and understand the English language.

　　Excellent written and oral communication skills.

　　Computer literacy and ability to learn new computer programs.

　　High school diploma or equivalent.

　　Prior customer service is preferred but not required.

　　Ability to prioritize and multi-task.

　　Familiarity with CRM systems and practices is preferred.

　　Attention to detail and a strong sense of urgency.

　　What happens next? Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

　　Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative today!

　　As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

　　Trust the office staffing pioneer.

　　Finding the right job isn’t always easy. Kelly ® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it!

　　About Kelly

　　Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.