Customer Service Representative I - Fleet Share

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　　Customer Service Representative I - Fleet Share

　　Salary

　　$17.64 - $18.57 Hourly

　　Location

　　Houston, TX

　　Job Type

　　Full Time

　　Job Number

　　33115

　　Department

　　Fleet Department

　　Opening Date

　　01/19/2024

　　Closing Date

　　1/29/2024 11:59 PM Central

　　Description

　　Benefits

　　Questions

　　POSITION OVERVIEW

　　Applications accepted from: ALL PERSONS INTERESTED

　　Division: Fleet Share

　　Work Location: 900 Bagby St., Ground Level*

　　Workdays and Hours: Monday - Friday, 8:30 AM - 5:00 PM (may require working weekends, holidays, and shifts) *

　　*Subject to change

　　DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

　　The mission of the Fleet Management Department is to provide the City of Houston with the best value, fleet management services. To accomplish Fleet’s mission and our vision of being recognized as the best managed fleet in the country, we are actively seeking a Customer Service Representative I. The Customer Service Representative I is a Tier I position and can make an immediate impact and add value towards the achievement of these goals.

　　The duties of the Customer Service Representative I include but is not limited to:

　　Provide basic automotive maintenance and repair, such as assessment of antifreeze/coolant, power steering fluid, wiper fluid, and engine oil.

　　Testing, re-charging, and inspecting batteries, battery posts, battery terminals, and detecting corrosion buildup and loose or cracked connections.

　　Perform roadside assistance for Fleet Share customers.

　　Tire maintenance and inspection to detect wheel damage, uneven tread wear, tire balancing issues and dry rot to prevent blowouts, flats, and roll overs.

　　Respond to after-hour phone call requests.

　　Provide basic automotive suspension maintenance and inspections to detect signs of suspension wear.

　　Assist with transporting Fleet Share vehicles to shop for repairs and cleaning, help riders troubleshoot vehicle access issues, and various administrative tasks.

　　Provide concierge emergency assistance for Fleet Share users.

　　Respond to Fleet Share customer support requests via online applications.

　　Setup and monitor rideshare training requirements.

　　Performs other related duties as requested.

　　WORKING CONDITIONS

　　The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 50 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. General office conditions. May require long periods of standing and walking.

　　MINIMUM REQUIREMENTS

　　MINIMUM EDUCATIONAL REQUIREMENTS

　　Requires a high school diploma or a GED.

　　MINIMUM EXPERIENCE REQUIREMENTS

　　Six months of administrative or customer service related experience is required.

　　Substitution : An Associate's degree may be substituted for the experience requirement.

　　MINIMUM LICENSE REQUIREMENTS

　　None.

　　PREFERENCES

　　Preference will be given to applicants with mechanical aptitude of working with light duty vehicles and previous experience managing rideshare programs. Professional phone etiquette, dispatch experience, and a valid driver's license in compliance with the City's driving policy AP2-2 are desired.

　　Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

　　GENERAL INFORMATION

　　SELECTION/SKILLS TESTS REQUIRED

　　None. However, the department may administer a skills assessment review.

　　SAFETY IMPACT POSITION - YES

　　Yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

　　SALARY INFORMATION

　　Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. The minimum to midpoint of this salary range is:

　　Salary Range - Pay Grade 13

　　APPLICATION PROCEDURES

　　Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832.393.6049.

　　If you need special services or accommodations, call 832.393.6049. (TTY 7-1-1)

　　If you need login assistance or technical support call 855-524-5627.

　　Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

　　All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

　　EOE Equal Opportunity Employer

　　The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

　　The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

　　Benefits include:

　　• Medical

　　• Dental

　　• Vision

　　• Wellness

　　• Life insurance

　　• Long-term disability

　　• Retirement pension

　　• 457 deferred compensation plan

　　• Employee Assistance Program

　　• 10 days of vacation each year

　　• 10 city holidays, plus one floating holiday

　　• Flexible schedules

　　• Professional development opportunities

　　• Transportation/parking plan

　　• Section 125 pretax deductions

　　• Dependent Care Reimbursement Plan

　　• Healthcare Flexible Spending Account

　　For plan details, visit http://www.houstontx.gov/hr/benefits.html

　　01

　　Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

　　Yes

　　No

　　02

　　Are you currently a Fleet Management Department employee?

　　Yes

　　No

　　03

　　Indicate the highest level of education you have completed.

　　Less than a High School Diploma or GED

　　High School Diploma or GED

　　Associate's Degree or higher

　　04

　　What amount of administrative or customer service-related experience do you have?

　　Less than 6 months

　　6 months or more

　　No experience

　　05

　　Do you have a valid driver's license?

　　Yes

　　No

　　06

　　Do you have experience with any of the following (Please check all that apply)?

　　Basic testing and charging of vehicle batteries.

　　Tire maintenance and inspections.

　　Professional phone etiquette

　　Basic knowledge of electrical vehicles (EV's)

　　Scheduling (preventative auto maintenance or fleet share reservations)

　　Roadside assistance

　　Automotive retail / customer service

　　Dispatcher

　　None of the above

　　07

　　Describe your administrative or customer service experience as it relates to automotive services. ("See Resume" is not acceptable. If you have no experience, please type N/A.)

　　08

　　Please indicate your level of experience installing, monitoring, and managing GPS dashboards?

　　Beginner (1-2 years of experience)

　　Intermediate (3-4 years of experience)

　　Expert (5 or more years of experience)

　　No experience

　　09

　　Which of the following software applications are you proficient in? (check all that apply)

　　Word

　　Excel

　　Access

　　PowerPoint

　　Outlook

　　Kronos

　　M5 Fleet Focus

　　None of the above

　　Required Question