SanMar Corporation Customer Service Representative I At SanMar, the work you do makes a difference. What's the Short Version? A Customer Service Representative I (CSR I) provides world class customer service for all internal and external customers utilizing excellent in-depth knowledge of company products, processes, programs, and technology. What Will You Be Doing? Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer. Learn computer system applications to accurately process transactions and maintain customer data. Educate customers on products and services via phone, email, and chat communications. Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution. Build and maintain positive relationships with internal customers and team members. Stay informed on all communications and training to ensure accurate protocols are followed. Build knowledge of relevant company products, processes, programs and technology. Participate in other related duties and projects as assigned by the supervisor or manager. What Are We Looking For? Less than 1 year of customer service experience Strong verbal and written communication skills. Ability to multi-task and be detail oriented. Results orientated with a strong sense of accountability and urgency. Ability to meet accuracy and productivity expectations. Displays strong organizational and time-management skills. Demonstrates the ability to consistently work well in a team environment. Must have basic math and computer skills. Experience with Salesforce and/or ODY a plus. What's Our Offer? Salary Range: Youll earn between $18.75 - $23.00 (WA, NJ); $17.25 - $21.16 (MN, NV, TX, VA); $16.13 - $19.78 (AZ, ID, FL MT, OH, TN) on an hourly basis, depending on experience. Bonus: Youll be eligible for an annual discretionary bonus up to $2,000. Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off. Additional Benefits: Comprehensive medical, dental, and vision benefits 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle Life insurance Short/long-term disability coverage Paid maternity/paternity leave Pet insurance What Should You Expect? Remote: While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to work on computer for multiple hours with frequent interruptions. SanMar's Eastpointe office is located near Seattle, WA and our standard working hours are 8:00-5:00 PST. Quarterly travel may be required. Who is SanMar? SanMar is more than just a t-shirt company. We see t-shirts as a blank canvas that can be used to unite a team, tell a story or show your love for your favorite local haunt. We create meaningful connections that elevate lives through the apparel we provide. As the industry leader in promotional apparel, we live by a refreshingly simple philosophy: Be Nice and Tell the Truth. This is how we've done business since Marty Lott founded the company in 1971. Today we work with apparel manufacturers from around the world, we've grown to more than 5,000 employees and we still work with those same simple principles in mind. You can see our values take shape in A Canvas for Good, our platform for positive action and citizenship. We are dedicated to being good stewards of the world we share, to lifting up the communities where we work and to respecting our employees. Our IDEA Council guides company-wide diversity efforts, and our annual Sustainability Report shows our progress toward our oals of doing business responsibly. Why Work at SanMar? Our people are at the heart of everything we do. They bring their talent, passion and dedication to work with them every day. Their hard work inspires us and gives us purpose. We love working here together. Whether you work in our headquarters, from your home or in one of our distribution centers across North America, we believe that investing in you is just the right thing to do. Our comprehensive benefits package is designed to support your health and well-being, life balance, career growth and (eventually) retirement. SanMar works with brands you already know, like Nike, The North Face and Brooks Brothers, as well as providing industry-leading private label apparel and accessories. Our people come to work excited to do their part, providing clothing that helps people feel that they're a part of something special. Here's your chance to be a part of this story. If you're ready to work in a place where your participation matters and your growth is a priority, we're ready for you. SanMar is an Equal Opportunity Employer Whoever you are, wherever you're from, whomever you love or follow in faith, whatever your disability or superpower status, whichever ethnicity or gender you identify with, you are welcome at SanMar. Our team members are committed to creating an open and inclusive environment in which every employee can be successful. SanMar participates in E-Verify. #LI-REMOTE SanMar provides opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status.