80167BR

　　Job Title:

　　Customer Service Representative – Hooker, OK

　　Department/Function:

　　Sales, Customer Service & Origination

　　Job Description:

　　Customer Service Representativ e – Hooker, OK

　　This is a full time, non-exempt position.

　　Position summary:

　　This successful candidate will be responsible for proactively maintaining an ongoing relationship with customers and grain origination staff. Will have daily exposure to customers in a fast paced environment and will be responsible for handling many aspects of customer accounts. Representatives will have exposure to grain ticket entry and processing, producer settlements, records management, and accounts payable processing. Limited travel may be required.

　　Job Responsibilities:

　　Work in a lively grain purchase environment

　　Partner with Origination Team to maintain excellent relationships with producer customers

　　Interact with customers regarding orders and documentation needs

　　Follow through on logistics for shipments from origin to destination

　　Enter and handle sales and purchase contracts

　　Process invoices and monitor accounts receivable

　　Researching and acquiring resolution of customer issues

　　Effectively handle positive relationships with ADM Plants, ADM Transportation Teams, ADM Technical Team and Shared Service

　　Cross training on all CSR responsibilities

　　Other reasonable tasks as assigned by supervisor

　　Job Requirements:

　　Ability to multi task is essential to being successful in this job. Must adapt and perform consistently in a fast paced environment.

　　Outstanding verbal and written communication skills to be utilized daily

　　High regard for accuracy and attention to detail

　　Ability to collaborate well in a team environment. Must be committed to group goals and objectives and continually seek to improve

　　Excellent organizational skills

　　Must be efficient problem solver

　　Must be able to make moderately complex decisions which impact all aspects of the business

　　Must have a friendly and positive disposition

　　Proficiency in Microsoft Excel, Word and Outlook required

　　Ability to learn web based and other computer applications as needed

　　Actively grow their knowledge of their customers business and market conditions

　　2 year Associate's Degree or 4 years office &/or CSR experience equivalency

　　Excited about this role but don’t meet every requirement listed? Studies show that often applicants will self-select out if they don’t check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

　　ADM requires the successful completion of a pre-employment drug screen and a background check. 

　　REF:80167BR

　　City:

　　Hooker

　　State:

　　OK - Oklahoma

　　Ref ID:

　　#LI-LP2

　　About ADM::

　　ADM unlocks the power of nature to enrich the quality of life. We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at www.adm.com.

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　　#IncludingYou

　　Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

　　We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

　　We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM. (https://www.adm.com/en-us/culture-and-careers/diversity-equity-inclusion/)