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Customer Service Representative for CritiCare Department
Customer Service Representative for CritiCare Department-March 2024
Fairfax
Mar 30, 2026
About Customer Service Representative for CritiCare Department

  Are you a customer-service superstar?

  Do you want to work for a company that pays well and appreciates their associates?

  Do you want to work with a team who has your back and is supportive?

  If so, VCA SouthPaws Veterinary Specialists & Emergency Center is hiring! We are looking to add articulate, compassionate, dedicated, career-minded professionals to our already amazing team.

  We currently have a full-time opening for a customer service representative for our 24/7 CritiCare department. In this rewarding position you will be the cornerstone of an outstanding experience for our clients — more than answering phones and checking in clients, you will shine as a positive factor for pets and their parents experiencing emergency situations.

  Join us and be proud of the difference you can make!

  VCA has been and continues to be deeply committed to its associates’ well-being.  Benefits offered include:

  Free subscription to the Headspace app (meditation and sleep support)

  Free mental health support through programs like the Cigna Life Assistance Program and Modern Health (therapy, counseling & life coaching)

  Generous pet care discounts for personal pets

  Four sets of scrubs per year

  401(k) with matching

  Multiple, flexible health insurance options to fit your needs

  Dental & Vision plans

  Short Term andLong Term Disability options

  A comprehensive online library of free CE, training & job support webinars through WOOF U, VCA's online training tool

  Plus much more!

  Customer Service Representatives at SouthPaws earn $20.00 to $24.00 per hour, dependent on experience, PLUS additional differentials on nights and weekends to increase your hourly rate!

  We look forward to your application!

  At VCA we are committed to diversity, equity and inclusion and strive to be a place where a mix of talented people want to come, stay and do their best work.

  If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

  Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

  The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

  We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

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