Customer Service RepresentativeTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.You will provide vital help to the Process Automation Process Industries Cleveland, Ohio, to meet business needs efficiently and effectively, boosting customer satisfaction by performing all tasks to high quality standards, in line with relevant processes and guidelines.In this role, you will be providing customer service to US Process Automation Division business units of Process Industries (PAPI), Energy (PAEN), and Measurement and Analytics (PAMA). Engage internal customers and drive efficient services in various administrative areas like quote creation and order entry.This is a position with global grade16This position reports toCustomer Support ManagerYour responsibilitiesCustomer Service: Provide premium customer service to external and internal customers regarding parts and repair. This service is provided through emails, calls, and live chats with timely responses using Salesforce.comQuality: Performs order accuracy through preparation of quotes and orders within BOL and SAPProcesses: Ensures relevant processes, policies and procedures are correctly implemented and makes suggestions for continuous improvementsExternal providers: Oversees the delivery of services by external providers in line with SLAs (Service Level Agreements) for supported business units and report any shortcomings and areas for improvementYour backgroundBachelor's degree and 1 plus years of experience in customer service/order entry or a related field required Or Associate degree and 3 plus years of related experience required Or HS diploma and 5 plus years of related experience requiredMS Office experience preferredPrevious SAP experience a plusPrevious Salesforce (or similar CRM) a plusRarely travel up to 5% may be required, including internationallyCandidates must already have a work authorization that would permit them to work for ABB in the USMore about usProcess Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and BeverageWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-trans