Customer Service Representative Assistant Ivory Coast

　　4784

　　Supply Chain

　　Abidjan, CI

　　For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.

　　As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways.

　　Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.

　　It's a colorful world - make your mark by joining the BIC team today.

　　JOB DESCRIPTION

　　As Customer Service Representative Assistant Ivory Coast, you will be responsible for the order to cash of BIC products in Ivory Coast Domestic Market.Working closely with Sales team, the Logistics Coordinator & the Third-Party Logistics Supplier, you will ensure the reception of orders, the keying of orders in the system and the monitoring of the orders until the delivering to the customer following BIC’s condition requirements. you will as well be responsible for the claims treatment.

　　What You’ll Do:

　　Support the Customers by proposing replacement items in case of OOS ( out of stock) , enter daily customer orders’ in JDE in a timely manner ensuring prices, discounts and customer conditions are updated, to avoid delayed payment caused by pricing errors.

　　Liaise with third-party logistics provider to ensure proper preparation, shipment and delivery of customer order to the final destination, ensuring that appropriate documents are at the right place at the right time.

　　Receive, investigate and answer customers’ claims, respecting a resolution time committed, ensure a daily follow-up of outstanding claims and manage customers’ returns ensuring credit notes are created and validated on a timely basis.

　　Prepare reports, analyze the main gaps, share the status with the line manager and attend monthly operational meetings to address common issues

　　Ensure proper preparation and deposit of the invoices at customers’ level and make sure of daily archiving of shipping documents.

　　QUALIFICATIONS:

　　You have a BAC+2/3 level or equivalent completed in relevant field (Logistics & Transportation preferred)

　　You have 6 months to 2 years experience in Customer Service

　　You have the ability to organize and coordinate activities and also to manage (at times) intense workload & to work efficiently and calmly under pressure

　　You are customer oriented and you have good negociation skills

　　You are a team player; able to relate to suppliers, customers and colleagues

　　You understand ERP functionalities and Supply Chain activities

　　You have an appetite for continuous improvement and you are solution driven

　　You have a good level in Microsoft Office Excel

　　You are able to work in fast-paced environment and in a diverse and multicultural environment

　　FMCG Experience is a plus

　　Speaking English is a plus

　　Knowledge on JDE orders modules is a plus

　　BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

　　BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.