Description

　　As the face of our customer, here’s what you will do:

　　Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

　　Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From world-class benefits and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

　　Job overview and responsibilities

　　Join United as we develop the world’s leading airline. As a United Airlines Customer Service Representative (CSR) you can play an important role in making customers appreciate the quality of service offered by United. The positive interactions that CSRs have with customers at the ticket counter, gate, baggage services, or United lounges will have a direct positive impact on the company. That is why we put a premium on hiring courteous, caring, and customer-focused employees who can not only communicate with customers, but also listen.

　　People with the desire to take that extra step to improve someone’s travel experience. The Customer Service Representative (CSR) is responsible for assisting customers with flight reservations, ticketing and check-in, boarding, customer service and complaint resolution, as well as receiving aircraft. Assignments may consist of, but are not limited to, work in areas such as the ticket counter, gate, baggage services, international departures and arrivals, United lounges, and others.

　　Communicate with customers

　　Generate customers reservations and boarding passes

　　Resolving disservice situations (e.g., determine alternate flight options for delayed, cancelled, or missed flights, change/rebook a reservation)

　　Read customers identification documents, baggage tags, cargo labels, and flight status information

　　Operate a computer to enter and retrieve data

　　Lift baggage and boxes/packages weighing up to 70lbs.

　　Open/close aircraft door before flight departure and upon flight arrival

　　Stand for up to 4 hours during a shift.

　　Walk continuously throughout the airport

　　Sit continuously when providing customer service

　　Operate the customers loading jet bridge

　　Read the weight of baggage from a scale and assess the baggage fee if required

　　Perform simple calculations

　　Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies

　　Other duties as assigned

　　This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

　　Qualifications

　　Required

　　Secondary Level Education, High School Diploma or GED

　　Excellent communication skills

　　Must be at least 18 years old

　　Must pass a background check

　　Fluency in English (written and spoken)

　　Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operation need

　　Must be able to work outdoors in all temperatures and weather conditions

　　Legally authorized to work in the United Kingdom for any employer without sponsorship

　　Successful completion of interview required to meet job qualification

　　Reliable, punctual attendance is an essential function of the position

　　Preferred

　　Customer service experience

　　Pervious airline experience

　　Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT