Innovation starts from the heart. At Edwards, we put patients first, and to do so, we need a new team member in the Customer Service team in Mississauga willing to provide customer service support to customers utilizing effective relationship management skills.

　　How you will make an impact:

　　Enter, release and track customer orders via EDI, fax and phoneDaily follow-up on open orders & EDI administrationCollaborate with customers regarding product availability, ETA inquiries, and all other general order-to-delivery details in a timely and professional mannerHandle returns, credits, complaints, and Capital ordersIdentify and escalate specific technical trends and problems to highlight training needs and process gapsMaintain customer master dataGenerate reports such as short-dated consignment list and perform other duties as assignedSubstitute for and/or assist department staff as required

　　What you will need (Required):

　　Undergraduate degree

　　Bachelor's Degree Preferred

　　Fluently bilingual in English and French

　　1-3 years of customer facing experience or sales support

　　What else we look for (Preferred):

　　• Advanced computer skills including usage of MS Office Suite, specifically Excel in an intermediate capacity (VLOOKUP, pivot tables, analyze and sort data)

　　• Experience and curiosity to learn and work with different web-based technologies (ERP, Salesforce, Tableau, EDI)

　　• Good written and verbal communication skills and interpersonal relationship skills

　　• Good problem-solving and critical thinking skills

　　• Excellent customer service skills with ability to negotiate and resolve difficult situations

　　• Ability to work independently and in a cross-functional team environment

　　• Critical thinking and challenging status quo

　　• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

　　Edwards Lifesciences Canada is committed to a selection process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Human Rights Code. Applicants that may require accommodation during the selection process are encouraged to notify the Talent Acquisition Team when contacted for an interview. Talent Acquisition will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed in a fair and equitable manner.