Customer Service Representative - Toronto, OntarioJOB POSTING #928310

　　Position: Customer Service Representative

　　Department: Altum Health

　　Site: Toronto

　　Reports to: Site Manager

　　Hours: 37.5 hours per week

　　Salary: $21.81 - $27.26 per hour (To commensurate with experience and consistent with UHN compensation policy)

　　Status: Permanent Full-time

　　Altum Health is a department within the University Health Network with over 300 employees across several regional sites (Toronto, Cambridge, Barrie, Hamilton, Oakville, Ajax, Mississauga, Vaughan, Brampton, Oshawa and Scarborough). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers.

　　We believe in providing “The Right Care. Always.” by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness. We actively participate in performance and outcomes measurement, continuous quality improvement and the education and training of the next generation of health and service professionals. Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life. Our services result in positive outcomes and value to our clients and customers.

　　Altum Health is seeking a Customer Service Representative (CSR) to join our amazing team of clinicians and administrative professionals at our Toronto Western Hospital site! As an integral member of Altum Health, the CSR performs multiple and individual product/service support activities in adherence to established policies, procedures, guidelines, schedules and formats.

　　The principal responsibilities include:Performing customer service responsibilities

　　Assisting with client and product specific coordination and administration responsibilities to ensure individual product lines are operating in an efficient and effective manner

　　Providing clerical support services

　　Performing other duties consistent with the job classification as required

　　QUALIFICATIONSCompletion of High School education required

　　Completion of Office Administration certificate or diplomapreferred

　　One (1) year or more of related experience required

　　Previous on-the-job word processing and spreadsheet experience required; experience working in a Microsoft Office software environment an asset

　　Experience working in a health care environment an asset

　　Excellent interpersonal and customer service skills required

　　Good verbal and written communication skills

　　Good organizational, time management and prioritization skills required

　　Ability to troubleshoot and resolve clinic/client/customer problems in a diplomatic manner required

　　General knowledge of office practices, processes and procedures required

　　Knowledge of medical terminology an asset

　　Ability to deal effectively with difficult clients and conflicting situations required

　　Ability to anticipate and tune-in to customer’s unique needs required

　　Ability to produce high quality work in accordance with Hospital standards

　　Flexibility required to keep pace with an ever-changing environment

　　Standard First/Aid Basic Rescuer Cardio-Pulmonary Resuscitation (C.P.R.) certification an asset

　　Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code

　　POSTED DATE: January 24, 2024 CLOSING DATE: Until filled

　　University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

　　UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.