Description

We are offering a contract to permanent employment opportunity for a Customer Service Analyst in Charlotte, North Carolina. In this role, you will take on a variety of tasks to ensure our customers receive the best possible service. You'll be processing customer applications, maintaining accurate records, and resolving inquiries. This role also involves working closely with other departments to ensure that customer needs are met efficiently and professionally.

Responsibilities:

• Address and resolve customer inquiries and issues, ensuring high levels of customer satisfaction

• Collaborate with production and warehouse teams to meet customer requirements

• Communicate up-to-date information to our customers in coordination with procurement and logistics departments

• Provide mentorship and guidance to Level 1 staff as they handle routine customer interactions

• Handle escalated customer issues that require a deeper level of expertise

• Respond to customer inquiries via various communication channels such as phone, email, and chat

• Maintain professionalism and composure when dealing with frustrated customers, and escalate complex issues when necessary

• Act as the voice of the customer within our organization, handle forecasting and EXCELLENT EXCEL SKILLS

• Provide accurate and detailed responses to complex questions regarding our products, services, or technical issues.

Requirements • Proficiency in answering inbound calls and managing inbound/outbound calls effectively.

• Demonstrated experience in call center customer service.

• Strong customer service skills, with a focus on delivering high-quality customer experiences.

• Excellent data entry skills, with an emphasis on accuracy and speed.

• Proficiency in email correspondence, with strong written communication skills.

• Familiarity with Microsoft Excel, specifically with functions such as Pivot Table, Power Pivot, and VLOOKUP.

• Proficiency in Microsoft Word, with strong document creation and editing skills.

• Experience in order entry processes and systems.

• Ability to effectively schedule appointments, managing and prioritizing multiple bookings.

• Familiarity with NetSuite and NetSuite CRM, with experience in managing purchase orders.

• Experience in handling purchase orders, with a focus on accuracy and timely processing. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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