Description

We are offering a permanent employment opportunity in the hospitality industry in Lexington-Fayette, Kentucky. The role is for a Customer Service Representative, who will be tasked with managing customer interactions, maintaining customer records, and ensuring client satisfaction. Various shifts and schedules are available. Apply today to be considered!

Responsibilities:

• Handle inbound and outbound calls, providing a high level of service to all clients.

• Promptly process requests from clients in line with defined service levels.

• Input information into the reservation system accurately and efficiently.

• Communicate effectively with all clients and internal departments, noting client needs and issues with proper grammar and appropriate speech.

• Enhance the reputation of the business by providing an unexpected level of service to all clients.

• Complete requests for clients before established due times.

• Utilize decision-making skills to identify hotel options that align with business financial goals.

• Exhibit knowledge of the hotel industry and regional markets associated with clients.

• Follow up with clients on outstanding requests before arrival to complete requests.

• Resolve client and hotel issues regarding extensions, early departures, or other changes to a reservation on a daily basis.

• Collaborate and communicate with Account Management teams and Hotel Network Management to identify hotels frequented by clients and identify opportunities to provide clients with “in-network” hotel options.

• Manage call time to maximize availability for incoming calls.

Requirements • Proven experience in a customer service role within the hospitality industry.

• Proficient in handling both inbound and outbound calls in a fast-paced environment.

• Prior experience in a call center, specifically within customer service.

• Strong ability to resolve customer service issues promptly and effectively.

• Excellent communication and interpersonal skills.

• Demonstrated ability to multitask and maintain composure in high-pressure situations.

• Familiarity with CRM systems and practices.

• Detail-oriented with a commitment to accuracy and quality.

• Flexibility to work in shifts, including weekends and holidays.

• High school diploma or equivalent; higher degree in a related field will be appreciated.

• Proficiency in English; multilingual skills will be a plus. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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