Description We are seeking a Customer Service Representative to join our team in the non-profit industry, located in Kendallville, Indiana. The primary function of this role is to ensure efficient processing of client intake and eligibility determination for our programs, while promoting a positive and friendly work environment. This role also involves engaging with various human service organizations, utility companies, childcare providers, and other entities for referral, outreach, and advocacy services.

Responsibilities:

• Determine eligibility and enroll families into our programs, ensuring compliance with program operations, regulations, and standards.

• Foster collaboration with other departments, programs, and services to maximize benefits to families.

• Represent our organization at county inter-agency meetings and other local events.

• Implement our organization's values at all times.

• Proactively engage in the improvement processes of our organization, attending all staff meetings, and professional development trainings.

• Maintain a high standard of quality within our established guidelines.

• Act as a representative for our organization at county events.

• Manage and maintain client appointment completions set annually by Program management.

• Handle customer inquiries and resolve any issues efficiently.

• Monitor client accounts and take appropriate action when necessary. Requirements • Proficient in customer service skills, including the ability to manage customer expectations and deliver an exceptional customer experience.

• Experience with switchboard operations, specifically with managing 1-10 lines.

• Proficient in data entry, with a strong attention to detail and accuracy.

• Experience in data migration, including the ability to ensure data integrity during the migration process.

• Excellent communication skills, both verbal and written.

• Ability to work in a fast-paced, non-profit environment.

• Problem-solving skills and the ability to make decisions under pressure.

• Ability to work well in a team, demonstrating cooperation and mutual respect.

• Proactive in identifying and resolving issues before they escalate.

• Good organizational skills, with the ability to juggle multiple tasks and priorities.

• Strong computer skills, including proficiency with Microsoft Office Suite and customer relationship management software.

• Flexibility to work in different shifts, including weekends and holidays, if required.

• High school diploma or equivalent required; a degree in a relevant field is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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