This job was posted by https://joblink.maine.gov : For more information,please see: https://joblink.maine.gov/jobs/1116977

FedPoint,is currently seeking 6Customer ServiceRepresentatives(Temporary)to respond to e-mails and answer in-boundand place out-bound telephone inquiries for a variety of employeebenefit related requests such as:

Online login or navigation issuesProgram enrollmentsEnrollment modifications/changesDemographic updatesEligibility mattersBenefit programs payment methods and statusEnrollment or plan changesExplanation of rate changesExplanation of Program rules/regulations, etc.Additional project work as neededAs a temp Customer Service Representative at FedPoint, youll utilize ourcutting-edge web-based Customer Service System and peripheral systems toefficiently obtain the required information. Your research skills andsound judgment will be essential when releasing discretionaryinformation to callers. Additionally, youll have the opportunity toproactively reach out to existing customers to obtain, verify, andupdate their information, ensuring a smooth experience for all.

Call center or administrative experience strongly preferred!

To be considered for a fully remote role you must reside in thefollowing 13 states:

AZ, CT, FL, GA, ME, MD, MA, MS, NH, NC, SC, TN, VA

We are seeking individuals with the availability for training Monday-Friday between the hours of 8:30am-5:30pm (exact training hours mayvary) for the week of October 21st.

Required to pass certification after the 1 week training.

Full time and Part time hours available.

Part-time hours may be from 9am-2pm or 10am-3pm Monday through Friday

Target start date is October 21st. This is a 6 month temporary role.(Permanent positions may be available after term)

Our Impact

For over 20 years,FedPointhas been a reputable administrator oflarge-scale insurance and benefit programs. With a strong focus ontransparency, security, reliability, and consistency, our mission is togrow and modernize insurance and benefit programs for federal agencies,insurers, and other clients and partners by providing expertadministrative services, well-designed and secure platforms, and thecontinuous pursuit of exceptional experiences for our customers throughinnovative thinking, process design, and use of technology.

TheCOREof who we are

AtFedPoint, innovation is at the core of our business model. Webelieve theres no such thing as big bang innovation. Rather, sustainableinnovation that occurs organically during the daily pursuit ofexcellence is what enables us to provide world-class customer service.

We believein-person collaboration fosters creativity, innovation,effective teamwork, and critical personal connections. Located inPortsmouth, NH, we offer a hybrid model that strikes a balance byallowing face-to-face interactions and spontaneous brainstormingsessions that lead to better collaboration and problem-solving.

FedPoint is an Affirmative Action and Equal Opportunity Employer. Allqualified applicants will receive consideration for employment withoutregard to race, color, religion, sex, sexual orientation, genderidentity, national origin, or protected veteran status and will not bediscriminated against on the basis of disability. If youd like to view acopy of the companys affirmative action plan, policy statement or have adisability and you believe you need a reasonable accommodation in orderto search for a job opening or to submit an online application, pleasecall (603)433-4500.Equal Employment OpportunityPosters{target="_blank"rel="noopener"}