Description We are offering a contract to hire employment opportunity in the healthcare industry, specifically located in Waukesha, Wisconsin, United States. This role is within the function of a Customer Service Representative, where the successful candidate will be interacting with clients, providers, and internal referring offices, primarily via phone calls and emails.

Responsibilities:

• Handling inbound customer calls and promptly returning missed calls.

• Responding to emails from clients, providers, and internal referring offices in a timely and professional manner.

• Reviewing the provider's previous history in MedCheck, Scheck, and SalesCloud to provide accurate and informed responses.

• Consulting with the Supervisor or other departments to clarify answers to inquiries as needed.

• Contacting the provider to discuss findings at the appropriate level.

• Maintaining and updating reports and spreadsheets as required.

• Utilizing knowledge of Workers Compensation fee schedules and regulations.

• Leveraging effective oral and written communication skills to clearly convey information.

• Applying good organizational skills and the ability to multitask to manage workload efficiently.

• Using Microsoft applications proficiently.

• Applying medical terminology and coding knowledge in the execution of duties.

Skills:

• Customer Service

• Answering Inbound Calls

• Microsoft Office Suites

• Medical Billing

• Medical Providers

• Email Correspondence Requirements • Proven experience in a Customer Service role within the Healthcare or NHS industry

• Proficiency in answering inbound calls and providing exceptional service to customers

• Proficient with Microsoft Office Suites including Word, Excel, PowerPoint, and Outlook

• Knowledge of medical billing procedures and codes

• Familiarity with communicating with medical providers and understanding their needs

• Demonstrated ability to manage email correspondence professionally and efficiently

• Ability to handle confidential information with discretion

• Strong communication and interpersonal skills

• Excellent problem-solving skills with the ability to handle customer inquiries and complaints effectively

• Ability to work in a fast-paced environment and handle high call volumes

• Excellent organizational skills and attention to detail.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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