Description Customer Service Representatives who love building solid customer relationships will be interested in Robert Half 's new position, if they are interested in the growing Insurance Agents/Brokers industry. This Customer Service Representative position is an excellent career opportunity for someone who is articulate and highly-skilled. This Customer Service Representative opportunity is located in Fresno, California, and is a short-term contract / temporary engagement. This is a great position for you, if you thrive in a dynamic, rapidly-changing call center.

Your responsibilities

Organize and route incoming telephone calls

Retrieve and oversee the sending of written business communications

May support business development and client referral goals by actively cross-selling and referring customers

Deliver outstanding, friendly customer service in a timely fashion Requirements - Comfort and confidence when interacting with internal and external partners and clients/customers

Experience performing extensive research to resolve complex customer inquiries

1+ years of past relevant experience

Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and InsightlyStrong problem solving and analytical skills

Excellent communication skills (written and verbal)

Excellent customer service and office administrative skills

Proficiency in Heavily-Outbound

Resolve Customer Service experience preferred

Comprehensive knowledge of Call Center Customer Service

Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications

Ability to use multiple computer systems, applications, and utilize search tools to find information

Upbeat, positive attitude and an approach to work rooted in professionalism

If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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