First Federal is looking for a Customer Service Representative for our Mount Morris Office. This position is part-time. Ideal candidate will have excellent customer service skills, previous cash handling experience, and the ability to conduct standard banking transactions (cashing checks, depositing and withdrawing cash, processing mortgage payments, opening accounts, etc.). CSRs are bank tellers, but they're also the front line of the Association, forming professional, meaningful relationships with customers to deliver the most pleasant banking experience possible.

　　While CSRs have a variety of responsibilities, their principal duties include the following:

　　Greet customer by name and develop a friendly and trusting rapport, consistently delivering exceptional customer service in a professional, caring, and positive manner.

　　Perform various banking transactions, all in accordance with Association policies, procedures, and service standards.

　　Manage and balance individual cash drawer on a daily basis.

　　Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.

　　Recognize customer needs and suggest appropriate services of the bank, referring customer to appropriate department.