Job Title

　　Customer Service Representative

　　Job Description

　　Customer Service Representative

　　As our CSR, you have the opportunity to be the first point of contact for external and internal customers as you support the Philips Respironics Customer Service Complaint Handling team with inbound requests.

　　Your role: Responds to a high volume of inbound customer inquiries to coordinate equipment repairs and product returns; processes complaints and order requests via telephone calls, email, and fax correspondence; facilitates problem resolution; provides information on our products and services and demonstrates our commitment to customer service by following up on customer issues to ensure superior results. Coordinates with manufacturing, distribution and our service centers to ensure order fulfillment. Identifies, researches, and solves non-standard problems through a solid understanding of our business, products, processes, and procedures. Displays a commitment to quality by following established procedures and practices; taking all appropriate measures to ensure quality and searches for opportunities for continuous improvement. You will have accountability for your actions in all situations to uphold our high standard in making decisions for customer needs. Requires the ability to communicate effectively in a highly competitive environment by conveying information in a business-like format, sharing information in an articulate manner and clarifying information to ensure understanding. Must be able to multi-task and possess good communication skills operating in a fast-paced environment. You're the right fit if:

　　You've acquired 1+ years of experience in a Customer Service environment with Call Center background preferred. You can work the normal business hours of 9:30am to 6:00pm Eastern Time once training is complete. Training work hours are from 8:30am to 5:00m ET. Your skills include strong phone communication skills, customer service and conflict management ability are key. Sustained and consistent ability to solve non-routine product, repair, pricing and shipping issues as they relate to current products and customers highly desired. You have an Associates degree in a business discipline or equivalent work experience; BS/BA degree preferred. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .You're an experienced user of MS Office Suite and SAP is a plus.About Philips

　　We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.Learn more about our business .Discover our rich and exciting history. Learn more about our purpose. Read more about our employee benefits .If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .

　　 Additional Information

　　US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

　　Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, PA.

　　Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.