RESPONSIBILITIES

　　Answers incoming calls to the customer service team.

　　Receives customer inquiries and complaints.

　　Answers questions and provides information about services.

　　Clearly and accurately documents issues.

　　Resolves customer inquiries relating to transportation; communicates resolution to customers.

　　Other duties as assigned.

　　QUALIFICATIONS

　　Education, Licensing, and Certifications:

　　High school diploma or equivalent, such as GED, requiredExperience Preferred:

　　Up to 2 years of customer service or basic office experience preferredSkills and Knowledge Required:

　　Pleasant telephone voice/manner

　　Strong written and oral communication skills

　　Strong listening skills

　　Ability to remain courteous with difficult or angry customers

　　Basic computer knowledge/PC experience

　　Some locations require bi-lingual skills.

　　Travel requirement <5% of time for occasional meetings or training.

　　Pre-Employment Requirements:

　　Must submit to drug testing, physical examination, and a background checkPhysical Requirements:

　　Must be able to work shifts or flexible work schedules as needed.

　　Must be able to work weekend days

　　100% of work is accomplished indoors and in air conditioned or well-ventilated facilities

　　Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer.

　　Work environments are generally noisy and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

　　For more information please visit our website at www.transdevna.com/careers

　　The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

　　Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

　　EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

　　Drug free workplace

　　If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

　　Job Category: Call Center / Dispatch / Reservationist / Scheduler

　　Job Type: Full Time

　　Req ID: 1319

　　Pay Group: SVU

　　Cost Center: 977

　　The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

　　Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

　　Drug-free workplace

　　If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

　　California applicants: Please Click Here for CA Employee Privacy Policy.

　　About Transdev

　　Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

　　Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.