Description You might be interested in this Customer Service Representative position via Robert Half, in a dynamic, rapidly changing call center. If you love building solid customer relationships, you might be the articulate, highly-skilled Customer Service Representative we're looking for. If you're looking for a long-term contract / temporary position in Novi, Michigan, this Customer Service Representative opportunity could be for you!

　　Your responsibilities in this role

　　Give exceptional customer service in a timely fashion

　　Be a part of business development by by actively cross-selling and referring customers

　　Field and send out send written business correspondence

　　Receive and place telephone calls Requirements - Deep understanding of customer service

　　Schedule Appointments experience highly preferred

　　Adeptness in Inbound Outbound Calls

　　Data entry experience

　　Practical knowledge of order entry

　　Demonstrated knowledge of Microsoft Excel

　　Call Center Customer Service experience required

　　General familiarity with Microsoft Word

　　Comprehensive knowledge of Answering Inbound Calls

　　Experience with Email Correspondence

　　Strong customer service and office administrative skills

　　Proven experience going the extra mile to solve complex customer inquiries via extensive research

　　Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and InsightlySound written and verbal communication skills

　　Microsoft Office experience preferred

　　Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

　　Demonstrated ability to interact effectively with internal and external partners and clients/customers

　　Excellent computer skills

　　Enthusiastic attitude and an engaging businesslike approach

　　2+ years' experience with performing in a goal-driven & customer-focused environment preferred

　　If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .