CompanyWith around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence".OnlineMetals.com is a distributor of small quantities of industrial metals and plastics. We are a fast-growing e-commerce retailer founded in Seattle, WA with six fulfillment centers and two administrative offices across the U.S. We are passionate about our customers and continuously optimizing our processes to improve the customer experience. We welcome your new ideas with a platform to bring them to life in a collaborative, action-oriented and growing team. Our organization employs industry best practices to lead the market while offering an opportunity to make a difference with your contribution in an atmosphere that is challenging and rewarding.We pride ourselves on offering the highest levels of customer service, and in selling and shipping metals in the most efficient manner possible. In addition, we are a really fun place to work with an attitude that is a good mix of focused and relaxed.We have an opportunity for a team member who is ready to contribute as a warehouse associate in a fast-paced production environment.Your responsibilitiesManaging inbound and outbound customer callsAssisting customers in using our website to place orders or find pricing informationAnswering phone and email inquiries for quotesEntering orders using our internal entry systemAnswer customer questions regarding order status, delivery, or other informationResolving customer escalations and requests - frequently requiring analysis of situations to determine the best use of resourcesAdditional responsibilities as requiredYour profile2+ years of sales and/or customer service experienceBilingual in Spanish would be a plusA history of high-quality customer service interactionsDetail oriented and able to complete work with a high degree of qualityExcellent communication and negotiation skillsComfortable in an environment with high volume call activitiesAbility to tactfully handle stressful and challenging situationsA desire to join a team where their efforts result in immediate and tangible results for themselves and the organizationExperience with MS Office applicationsYour Benefits With UsWe value people as our greatest resource and offer a comprehensive benefits package including medical, vision, dental, employer-matched 401(k) plan, paid time off and an array of employee purchasing incentives.If you are interested in furthering your education, we have awesome reimbursement programs for graduate, undergraduate, trade school and more!ContactIf you are an applicant with a California residency, please click on the following link:thyssenkrupp Materials NA Inc is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic requ