Customer Service Representative

　　Tacoma, WA (http://maps.google.com/maps?q=2320+Commerce+St+Tacoma+WA+USA+98402)

　　Description

　　Create a new beginning at Aero Precision!

　　A company that cares about you and your future.

　　Starting pay of $18 per hour

　　Company Paid Employee Medical & Dental

　　Paid Time Off

　　Educational Assistance

　　And a culture that will make you feel right at home.

　　Aero Precision’s roots are deeply tied to aerospace, and our drive for clean, perfect engineering and machining stems from that. When you’re building something that will fly in the air, there is no margin for error. We take that same approach in the firearms industry. Not every manufacturer will have razor thin tolerance levels. Not every manufacturer will personally oversee the development, design and machining of every part that comes off the line. We’re not every manufacturer.

　　The Opportunity.The Customer Service Representative is responsible for assisting our customers by providing product and service information and resolving product and service complications via phone and email.

　　The Job.The Customer Service Representative assists potential customers by answering product and service questions; suggesting information about additional products and services. Additionally, the CSR creates customer accounts by recording essential information as well as maintaining customer records by updating information as needed. The CSR resolves product and/or service problems by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

　　Requirements

　　Minimum of 1-year customer service experience; assisting customers via phone, chat or email.

　　Ability to multi-task in high volume call environment

　　Strong computer proficiency, including Microsoft Word, Excel and Outlook

　　Ability to communicate clearly and professionally with customers and co-workers.

　　Ability to professionally and sensitively resolve customer issues while maintaining a high level of confidentiality

　　Complete other tasks as assigned by Customer Service Manager

　　Experience in a call center environment preferred

　　The Benefits.

　　Free Medical for Employees

　　Free Dental for Employees

　　Free Vision for Employees

　　Family Healthcare Partially Funded

　　Free Life Insurance

　　Optional Life Insurance

　　50% Paid Optional Long-Term Disability

　　401(k) Retirement Savings Plan

　　Educational Assistance Program

　　Paid Time Off

　　Paid Holidays

　　Best Employee Product Discount in Industry

　　Growing Company with a Small Company Work Culture