System One has partnered with an organization spanning multiple states that is seeking a customer service and detail-oriented individual to work in the Oklahoma City area. The company requires this individual be located in Oklahoma City, OK, Austin, TX, or El Paso, TX.

　　However, this opportunity will be FULLY REMOTE with approximately 1-4 weeks of on-site training. Once the training is complete, 90% of this position is remote. The position acts as the principal point-of-contact for growth-based customers for the organization to input new orders and drive customer satisfaction.

　　Someone with customer service and inside sales experience in the construction industry who is immediately available and willing to take a long-term (6-12 month) contract position will be ideal. Contractors with System One are W2 employees with dental, vision and health insurance packages available.

　　Description:

　　Serve as the primary point of contact for builders and high-growth customers, providing exceptional service through various communication channels

　　Assist growth customers with order placement, order updates, scheduling coordination, and the setup of new services and meter sets

　　Utilize various systems, such as Banner, Microsoft Dynamics, email, phone, PCAD, and Maximo, to research and reconcile customer orders

　　Collaborate with engineering, scheduling, field operations, and other departments as necessary to support growth customers

　　Prioritize fast and accurate response to customer inquiries and feedback, using suggestions to achieve desired outcomes

　　Maintain regular attendance and fulfill any additional duties assigned

　　Requirements:

　　High school diploma or equivalent

　　Strong interpersonal skills with a focus on customer satisfaction

　　Effective communication skills, both respectful and assertive

　　Professional phone demeanor and etiquette

　　Ability to thrive in a demanding and dynamic work environment

　　Excellent multitasking abilities, including simultaneous use of customer information systems, order scheduling, and call documentation

　　Positive attitude and ability to meet productivity goals

　　Proficient with computers and web-based applications

　　Strong organizational, attention to detail, and time management skills

　　Outstanding verbal and written communication skills

　　Problem-solving abilities and research skills

　　Previous experience in customer service preferred

　　System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

　　System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.