Entry level role hiring for 5 customer service reps to start this month

　　Description:

　　Will respond to emails in a queue to set up new customers into their system - involves entering client-specific information such as in-network clinics, specifics of drug screens, POC information, process updates - will pull this info from excel

　　Will also make edits to existing profiles based on customer changes, and these can happen often so need to be responsive and flexible

　　Submit requests via email and phone to different labs to have supplies delivered so that their customers' employees can take the tests without issue

　　Responsible for taking inbound calls, roughly 60 per day, to assist donors in scheduling their tests or answering basic questions about the process or lab locations

　　May make outbound calls to collection sites to follow up on issues or schedule appointments

　　Additional Skills & Qualifications:

　　1 year of recent customer service experience (prefer call center, but open to long-term retail experience) - must be able to type while talking on the phone

　　Strong phone and email etiquette is important

　　Comfortable working with dual monitors

　　Basic Excel skills: how to add and edit columns, create basic spreadsheet of their own

　　Work Environment:

　　Hours: Mon-Fri 9:30 a.m. - 6p.m.

　　Team lunches and BBQs

　　Office setting, will have own desk space

　　Dual monitors at every desk

　　Will work on-site (no remote opportunity)

　　Team of 10

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.