JOB REQUIREMENTS: WPS, a subsidiary of WEC Energy Group, isseekingCustomer Service Representatives in ourGreen Bay, WIlocation. Pay& Benefits: Starting pay is \$21.01and offers regular increases per thebargaining agreement. Benefits include: Medical/Dental/Vision Plan 401KPlan Paid Time Off Paid Holidays Job Summary Do you enjoy guidingcustomers and taking control of various situations in order to resolveissues efficiently while giving customers what they need? If so, acareer at Wisconsin Public Service in the Green Bay Customer Care Centermay be a fit for you! We focus on first contact resolution to ensurecustomer satisfaction, as our #1 goal. This position has a direct impacton the energy that people in our communities use every day. As aCustomer Service Representative, you will be responsible and empoweredto take on questions and concerns from our customers. The Customer CareCenter operates 24/7 to ensure customers have energy related solutions.Various shifts are available and candidates must be flexible andavailable to work any shift that is assigned to them. Please join us andapply today! Tentative Start Date: March 25, 2024 Job ResponsibilitiesHandle residential inquiries relating to billing, payment, mobileapp,website and customer moves Receive Operations type calls (gas andelectric emergency, outage and gas emergency/inquires) Receive generaland miscellaneous inquiries Use CIS to maintain current and accuratecustomer information which will be accessed by other departments Mayalso perform other miscellaneous duties and special projects as assignedMinimum Qualifications High School Diploma, HSED or GED 1+ yearsCustomer Service and/or Customer Relations (billing, credit, payment)Must be able to work and adapt to various hours/shifts and a changingschedule Availability for 24 hour call out for storm trouble callhandling is also required Preferred Qualifications Previous care centerexperience Previous office/clerical experience Previous experienceworking in a union environment Strong communication skills with theability to be empathetic with customers Ableto confidently multitaskwith different systems while on the phone with customers Proficient withMicrosoft Office products Ability to use good judgement in makingdecisions End Date:02/05/2024 We reserve the right to modify theapplication deadline or discontinue accepting applications for anyposition if deemed necessary. Learn more at WEC Energy Group and itssubsidiaries are Equal... For full info follow application link. \"WECEnergy Group and its subsidiaries are Equal Opportunity / AffirmativeAction employers. All qualified applicants will receive considerationfor employment without regard to race, color, religion, sex, sexualorientation, gender identity, national origin, disability, protectedveteran status and any other protected class. EEO/AA policies andstatements\" ***** APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/DA82FDBD104F4AEB