Description

　　The Customer Service Representative is responsible for providing exceptional service and support to customers, ensuring their needs are met and their inquiries or concerns are addressed promptly and accurately. This role requires strong communication skills, problem-solving abilities, and a customer-centric approach to delivering positive experiences.

　　Key Responsibilities:

　　Serve as the primary point of contact for customers, providing prompt and professional assistance via phone, email, or chat.

　　Address customer inquiries, troubleshoot problems, and provide solutions related to order management, EDI transactions, and data accuracy.

　　Utilize EDI software and systems to process, analyze, and troubleshoot electronic transactions, ensuring accuracy and timely resolution of issues.

　　Collaborate with internal teams, such as sales, logistics, and IT, to resolve customer concerns and provide updates on order status, inventory availability, and shipment tracking.

　　Assist customers in navigating and utilizing self-service portals, providing guidance on features and troubleshooting technical issues.

　　Generate reports and analyze data using advanced Excel functions (e.g., VLOOKUP, PivotTables) to identify trends, patterns, and discrepancies for customer orders and EDI transactions.

　　Work closely with the EDI team to onboard new customers, establish EDI connections, and troubleshoot integration issues.

　　Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system.

　　Proactively identify opportunities to improve customer satisfaction, streamline processes, and enhance overall service delivery.

　　Stay updated on industry trends, EDI standards, and Excel advancements to continually enhance knowledge and skills.

　　Requirements

　　High school diploma or equivalent; associate's degree or relevant certification is a plus.

　　Proven experience in a customer service role, preferably with exposure to EDI processes.

　　Strong proficiency in Microsoft Excel, including advanced functions and data analysis capabilities.

　　Familiarity with EDI concepts, transactions, and standards (e.g., ANSI X12, EDIFACT) is highly desirable.

　　Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.

　　Detail-oriented mindset with exceptional problem-solving and analytical skills.

　　Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.

　　Strong interpersonal skills and the ability to build positive relationships with customers and internal stakeholders.

　　Proficiency in using CRM systems and other customer service tools.

　　Self-motivated and proactive with a commitment to delivering outstanding customer experiences.

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .