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Customer Service Representative
Customer Service Representative-March 2024
Louisville
Mar 28, 2026
About Customer Service Representative

  Description:

  Compassionately deliver an exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough efficient management of their records.

  Adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records and your mastery of the program requirements, and ensuring their prescriptions or cases are handled timely.

  Reporting of Adverse Events/Product Complaint inquiries received in accordance with SOP and good manufacturer practices

  Provides timely feedback to the company regarding service failures r customer concerns

  Effectively uses internal technology platform to complete claims processing and keep workflows moving

  Communicate with key medical practice accounts, sales representatives regarding the status of cases

  Provide consultative services where issues arise on how obstacles can be overcome to get patient on paid therapy

  Pay:

  Pay determined by managers

  $18hr to $21hrHours:

  8 hours shifts between 9:30am to 8pm

  9:30am to 6pm

  10am to 6:30pm

  10:30am to 7pm

  11am to 7:30pm

  11:30am to 8pm

  Location:

  Jeffersonville, INSkills & Qualifications:

  MUST HAVE ONE OF THE FOLLOWING

  Office experience

  Customer service/call center

  Healthcare experience

  insurance verification

  prior authorization

  Experience Level:

  Entry Level

  About TEKsystems:

  We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

  The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

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