Customer Service Representative

　　Job Details

　　Job Location

　　Holyoke MA Office - Holyoke, MA

　　Position Type

　　Full Time

　　Education Level

　　High School or Equivalent

　　Salary Range

　　$18.00 - $19.50 Hourly

　　Job Shift

　　Day

　　Job Category

　　Administration

　　Description

　　"You've worked for the rest...now work for the best!"

　　Trinity Solar...recognized by NJ Biz as one of the top 250 private companies.

　　Trinity Solar...recognized as a top Solar Contractor by Solar World.

　　The Customer Service Representative will be responsible for delivering an exceptional customer experience from project inception to completion, providing professional and courteous communication with customers and across departments.

　　Roles & Responsibilities

　　Develop strong positive working relationships with customers and colleagues.

　　Regularly monitor all active projects for accuracy of information and to ensure that deadlines are being upheld while providing necessary communication to customers and the organization.

　　Utilize organizational and time management skills to prioritize and adjust daily tasks.

　　Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects.

　　Qualifications & Experience

　　Strong communication skills including the use of a call management system as well as text messaging and email.

　　Ability to mitigate customer concerns while arriving at the best positive outcome.

　　Proficiency with Microsoft Office, Adobe PDF, Document Management. SalesForce.com experience is preferred.

　　Desired attributes include organizational and time management skills, strong decision making and problem solving, team player and attention to detail.

　　Experience in a faced paced office environment is preferred.

　　What We Offer

　　Not just a career... but a career path to success! Trinity Solar offers you a career in one of the fastest growing fields in the country. A career with Trinity Solar is a path to personal and professional growth with a company who truly values its employees. Our employees enjoy...

　　Competitive compensation

　　Comprehensive healthcare benefits which include:

　　Medical, Dental and Vision

　　Life insurance

　　Employee assistance program

　　Paid training

　　A generous PTO program

　　401k plan supported by a company match

　　Work-life balance

　　Long term stability in a fast-growing industry

　　The satisfaction of knowing they are working for an organization leading the way in clean energy initiatives

　　And Much MORE!

　　About Us

　　Since 1994, Trinity Solar has proudly provided energy with integrity to families in our area. Trinity started in the solar industry with two core fundamental principles, to make renewable energy accessible and to make the solar journey seamless. These guiding beliefs have led Trinity Solar to become the United States largest privately-held residential solar installer, composed of more than 3,000 team members and boasting over 100,000 installations. Currently, Trinity offers solar installation in Connecticut, Delaware, Florida, New Jersey, New Hampshire, New York, Massachusetts, Maryland, Pennsylvania, and Rhode Island.

　　Trinity Solar is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity, or any other category protected by applicable federal, state, or local laws.

　　"Veteran Friendly"