Eaton’s ES AMER ARS division is currently seeking a Customer Service Representative. This role will take place out of our Hodges, SC facility.

　　The Customer Service Representative provides service and support for the Low Voltage Busway plant to internal and external customers. The primary function includes but is not limited to supporting the production teams by coordinating and expediting; coordinating product delivery dates, entering re-promise dates as needed in Vista and communicating customer expedites to the production teams in a timely manner. Support production teams in achieving customer service metrics, i.e. Stock Fill Rate, Non-Stock On-Time Performance and Advanced Warning of Ship Delays. Use of query tool to extract data, analyze and make recommendations based on the information gathered. Demonstrate a competency level of product, production process and capabilities, as well as a competency level for the Vista order management system. Communicate with internal and external customers via Vista online expedite system, email, and other communication vehicles in a professional and customer sensitive manner. Manages and provides direction in the development of monthly production schedules and in the monitoring of customer order status and shipping commitments to meet stated plant sales billed and customer satisfaction objectives. Primary liaison with sales, materials, and manufacturing to insure total service to customer base.

　　The expected annual salary range for this role is $80250.03 - $117700.04 a year. This position is also eligible for a variable incentive program.

　　Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

　　What you’ll do:

　　Responsible for following order processing, loading, scheduling, releases, following customer orders and rescheduling, expediting, processing maintenance and status as needed.

　　Demonstrates the ability to professionally and accurate communicate customer order records via the customer commitment process.

　　Promptly respond to field sales, customers (internal and external) and distributor inquiries on order status, lead time for their orders and shipping requirements.

　　Coordinate and communicate customer order requirements to production teams and follow up with customers regarding plant commitment and capability.

　　Compiles and coordinates plant monthly load and billing plan, maintains the plant customer order backlog, and presents information at weekly meetings.

　　Represents the Order Management Department to customers and others. Make presentations when necessary.

　　Communicates order flow status to other functions such as sales, engineering, and materials to support the total quality plans of the plant.

　　Support the production, engineering, marketing, and shipping personnel to resolve daily order issues to meet required ship dates.

　　Coordinate with Shipping Department as needed to get orders shipped on time, or to meet a critical customer requirement.

　　Provide back-up support to respond to customer issues for all groups when Manager is unavailable.

　　Cross train in other production areas to learn intricacies and specifics of each group to provide back-up capabilities for all areas.

　　Demonstrate the ability the gather and analyze data, as well as provide recommended courses of action.

　　Monthly production planning.

　　Other duties, projects as assigned.

　　Qualifications:

　　Required (Basic) Qualifications:

　　Bachelor's Degree from an accredited institution.

　　Minimum 3 years’ experience in customer service, applications engineering, or manufacturing.

　　Must be eligible to work in U.S. without company sponsorship.

　　No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Hodges, SC will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.

　　Preferred Qualifications:

　　Bachelor's Degree in Business or Engineering Related Field from an accredited institution.

　　Minimum 5 years’ experience in customer service, applications engineering, or manufacturing.

　　VISTA, AS400, and Order Management Systems Experience.

　　Low Voltage and/or Non-Segregate Busway product experience.

　　Outlook and Microsoft Excel experience.

　　Project management experience.

　　Scheduling experience.

　　Skills:

　　Ability to manage high volume of email communications and efficiently respond and resolve customer/field sales request / issues.

　　Ability to cross-train and provide back-up support to other customer service team members.

　　Any experience with data mining and creating reports in Power BI a plus.

　　Excellent document retention, electronic filing, and storage of all customer communications.

　　Position Criteria:

　　Presents basic knowledge of products and markets, basic understanding of electrical components, and diagrams.

　　Motivates, utilizes, and schedules professional, technical, and clerical personnel.

　　Utilizes time management effectively to accomplish daily objectives.

　　Achieves customer commitments by coordinating Marketing, Manufacturing, and Materials.

　　Coordinates resources to ensure monthly billing forecasts are met.

　　Coordinates resources to implement new ideas and concepts.

　　Promotes and implements Order Management concepts between departments.

　　Presents product and Customer Service presentations to customers and other company personnel using visuals such as PowerPoint, flip charts, slides, etc.

　　Communicates and persuades change within Customer Service Department.

　　Coordinates plant efforts to ensure customer commitments are met.

　　Excellent written and verbal communication skills

　　Ability to organize and manage multiple priorities.

　　#LI-HA1

　　We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

　　Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

　　We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.