Customer Service Officer NWA

　　LOCATION

　　COMPANY

　　JOB FIELD

　　JOB CONDITIONS

　　JOB ID

　　LOCATION

　　COMPANY

　　JOB FIELD

　　JOB CONDITIONS

　　JOB ID

　　For our entity in Casablanca - Morocco, we are looking for an Customer Service Officer to join the Supply Chain and Controlling team of Agriculture Products Maghreb.

　　What you can expect

　　Roles & Responsibilities

　　• Order processing of all transaction type orders, from order entry till goods delivered to final

　　destinations

　　• Support Supply chain manager all over the S&OP process: pre-S&OP preparation, meetings

　　planning, “24 months rolling sales forecast” data update.

　　• Preparation & follow up purchasing forecast for stock replenishment

　　• Plan timetables for order confirmations according to AP business rules (Frozen period, production windows ect…)

　　• Forecast entry in APO

　　• Masterdata management: create and maintain new customers, new products and new packagings according to BASF guidelines

　　• Follow up customs clearance for stock business (Morocco)

　　• Preparation and follow up of customs clearance files

　　•Prepare periodical or specific reports & presentations on management request.

　　• Take full ownership/responsibility and ensure that all back-office processes from customer order receipt to payment receipt.

　　• Receivables Management: Monitoring customer over dues, resolving account and pricing queries together with AR.

　　• Process Non-Conformances (NCM) according to BASF rules.

　　• Follow up and collaboration with finance for the payment to the 3rd party suppliers

　　• Active representation of BASF’s interests.

　　• Contribution to maintaining the long-term competitiveness of the BASF Group.

　　• Adherence to and compliance with all BASF guidelines and procedures.

　　Qualifications, Experience & Skills Required

　　• Master’s degree in supply chain/ logistics or equivalent qualification

　　• Minimum 2 years work experience in supply chain or logistics,

　　• Familiarity with SAP and excellent Microsoft office skills.

　　• Fluent French & Arabic & proficient English level (written and oral)

　　•Strong interpersonal/organizational skills

　　• Highly motivated, pro-active self-starter

　　What we offer:

　　Responsibility from day one in a challenging work environment and on-the-job training as part of a committed team.

　　Competitive compensation including attractive benefits as well as excellent career opportunities in an international company.

　　A unique total offer: you@BASF

　　At BASF you get more than just compensation. Our total offer includes awide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Clickhere to learn more.

　　Auniquetotal offer: you@BASF

　　At BASF youget more than just compensation. Our total offer includes a wide range of elements you need to be your best inevery stage of your life. That’s what we call you@BASF. Click here to learn more.

　　We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.

　　About BASF

　　Find out what BASF has to offer as an employer and why you should join our team.

　　Your application

　　Here you find anything you need to know about your application and the application process.

　　Contact us

　　You have questions about your application or on how to apply in Europe? The BASF TalentAcquisition Europe team is glad to assist you.

　　Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

　　Casablanca, CAS, MA, 20000

　　BASF Maroc S.A.

　　Logistics & Supply Chain Management

　　Permanent

　　94193

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