ESFM

　　Position Title: [[Customer Service Manager]]

　　Reports To:

　　Salary: [[Based on Experience]]

　　Pay Grade: [[12]]

　　Other Forms of Compensation:

　　ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

　　Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

　　ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

　　In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

　　This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Click here (http://www.altogethergreat.com/wp-content/uploads/Professional-Management-QSG.pdf) to view the step-by-step instructions to refer a friend to this position.

　　Job Summary

　　Key Responsibilities:

　　Responsible for site visits and client retention

　　Assist branches with grand openings

　　Ensure we are compliant with local and national account standards; review corporate compliance reporting

　　Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)

　　Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)

　　Coordinate efforts to improve the customer retention and client experience at the point of sale

　　Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue

　　Drive compliance to merchandising standards

　　Assess performance by location through audit reports (Quarterly District Evaluations)

　　Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

　　Preferred Qualifications:

　　A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable

　　3 years driving experience required.

　　Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.

　　Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.

　　Route management, retail and merchandising experience is preferred

　　Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).

　　Food & beverage experience

　　Excellent communication skills required

　　Must be able to travel to client sites

　　Must be passionate about providing world class service to our clients and customers

　　Must be able to lift 50 lbs. on a consistent basis.

　　Apply to ESFM Services today!

　　ESFM is a member of Compass Group USA

　　Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

　　Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

　　Applications are accepted on an ongoing basis.

　　Eurest services maintains a drug-free workplace.

　　Req ID: 1270621

　　ESFM

　　Brandy Wilson