Customer Service Manager

　　Location : OLIVE BRANCH, MS, United States

　　Job Family : Sales

　　Job Type : Regular

　　Posted : Jan 9, 2024

　　Job ID : 45543

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　　Job Description

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　　This position reports to the Division Marketing Manager and work cross-functionally to support business growth.

　　Establish relationships with all customers

　　Develop, implement, and manage performance measurement tools for both the department and department team members

　　Evaluate, recommend, and implement strategies to increase customer satisfaction to a world class level

　　Conduct work flow analysis through the use of flow charting to identify and implement process improvements

　　Work closely with Quality and Engineering team members to ensure that customer quality concerns are being addressed

　　Support sales growth goals and an effective order-to-cash process

　　Implements strategic pricing as determined by Division

　　Maintain/manage government compliance requirements

　　Supply forecast to ensure optimum customer responsiveness

　　4 year college degree in Business, Marketing, or other related field

　　Experience leading a team

　　Excellent written and verbal communication skills

　　Proficient in Microsoft software

　　SAP experience is beneficial

　　Strong analytical skills required

　　Experience in the manufacturing industry is beneficial

　　Sales and Marketing experience is a plus

　　Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

　　Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements.

　　(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

　　If you would like more information about Equal Employment Opportunity as an applicant under the law, please go toKnow Your Rights: Workplace Discrimination is Illegal (eeoc.gov) (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights-ScreenRdr.pdf) andGenetic Information Discrimination (https://www.eeoc.gov/genetic-information-discrimination)

　　Drug-Free Workplace

　　In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

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