Summary

　　Customer Service & Logistics Specialist

　　At our Company, we grow People, Brands, and Businesses! We are seeking a talented Customer Service & Logistics Specialist to support the brand and logistical managers in various business areas. This role is dedicated to managing customer relationships and expectations across multiple clients and vendors. Provide special tracking for customs duties to support drawback calculation and ad-hoc reporting on orders against commitments for MVM’s and/or other special sales events.

　　Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

　　What we offer:

　　Full-Time Benefits (Medical, Dental, Vision, Life)

　　401(k) with company match

　　Training and Career Development

　　Generous Paid Time-Off

　　Responsibilities:

　　Assists with tasks and deliverables of the Logistics Manager.

　　Maintain the purchase order databases for the importer and brokerage businesses

　　Review PO’s for accuracy

　　Communicate with Sales force and/or Customers on orders received, corrections and order status

　　Troubleshoots issues that arise

　　Assists with general administration of import and brokerage partners.

　　Qualifications:

　　Excellent written communication and verbal communication skills

　　Excellent customer service orientation

　　Ability to gather data, to compile information, and prepare reports

　　Well-organized, detail-oriented, and able to handle a fast-paced work environment

　　Job Will Remain Open Until Filled

　　Responsibilities

　　The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

　　Position Summary

　　The Customer Service & Logistics Specialist supports brand and logistical managers in various business areas. This role is dedicated to managing customer relationships and expectations across multiple clients and vendors.

　　Essential Job Duties and Responsibilities

　　Customer Service

　　Assists with tasks and deliverables of the Logistics Manager.

　　Maintain the purchase order databases for the importer and brokerage businesses

　　Review PO’s for accuracy

　　Communicate with Sales force and/or Customers on orders received, corrections and order status

　　Trouble shoots issues that arise

　　Data & Reporting Management

　　Assists with general administration of import and brokerage partners.

　　Provide ad-hoc reporting on orders against commitments for MVM’s and/or other special sales events.

　　Customs Data

　　Provide special tracking for customs duties to support drawback calculationSupervisory Responsibilities

　　Direct Reports

　　This position does not have supervisory responsibilities for direct reports

　　Indirect Reports

　　This position does not have guidance or mentoring responsibilities for indirect reports

　　Travel and/or Driving Requirements

　　Travel and Driving are not essential duties or functions of this job

　　Travel up to 10%

　　Minimum Qualifications

　　Education Level:(Required) Bachelor's Degree or equivalent experience

　　Field of Study/Area of Experience: Business Administration, Operations Management, or Marketing

　　1-3 years of experience in a related field

　　Skills, Knowledge and Abilities

　　Excellent written communication and verbal communication skills

　　Excellent customer service orientation

　　Good interpersonal skills

　　Ability to gather data, to compile information, and prepare reports

　　Ability to work effectively with management

　　Well-organized, detail-oriented, and able to handle a fast-paced work environment

　　Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadline

　　Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, and Outlook

　　Environmental & Physical Requirements

　　Office / Sedentary Requirements

　　Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

　　Additional Information Regarding The Company Job Duties and Job Descriptions

　　Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

　　Important Information

　　The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

　　The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

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　　Job LocationsUS-OR-Portland

　　Primary Posting Location : CityPortland

　　Primary Posting Location : State/ProvinceOR

　　Primary Posting Location : Postal Code97202

　　Primary Posting Location : CountryUS

　　Requisition ID2024-431074

　　Position TypeFull Time

　　CategoryProfessional: (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service)