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Customer Service Lead Clerk
Customer Service Lead Clerk-September 2024
Marion
Sep 13, 2025
ABOUT KROGER
The Kroger Family of Companies bring quality food and community support to locations all across the United States.
10,000+ employees
Consumer Goods & Services, Food & Beverage
VIEW COMPANY PROFILE >>
About Customer Service Lead Clerk

  Company Name: Ruler Foods

  Position Type: Employee

  FLSA Status: Non-Exempt

  Position Summary:

  Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage team members to deliver excellent customer service. Oversee the total store operations in absence of store manager and assistant manager. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

  Essential Job Functions:

  Promote trust and respect among team membersCreate an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the storeGain and maintain knowledge of products sold; respond to questions and make suggestions about productsReport pricing and scanning discrepancies to store managementProcess customer transactions quickly, accurately, and efficientlyEnsure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and proceduresCommunicate new and on-going special programs and promotions with customersHandle funds, coupons, and tenders according to company policyMaintain an awareness of inventory and stocking conditions to capture ordering system integrityLabel, stock, and inventory store merchandiseReport product ordering and shipping discrepancies to store managementDisplay a positive attitudeStay current with present, future, seasonal and special adsAdhere to all food safety regulations and guidelinesReinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store managementNotify management of customer or team member accidentsReport all safety risks or issues, and illegal activity, including robbery, theft or fraud.Collaborate with team members to encourage teamworkAdhere to all local, state and federal laws, and company guidelinesOversee the total store operations in absence of store manager and assistant managerMaintain flexibility to work any shift, ability to open or close storePhysical demands include, but are not limited to, standing and walking 100% of the time, lifting an average of 40 lbs., pushing, pulling, bending, twisting/turning, manual dexterity, and repetitive motion of hands/wristsMust be able to perform the essential functions of this position with or without reasonable accommodation

  Minimum Position Qualifications:

  Ability to handle stressful situationsEffective communication and reading skillsKnowledge of basic mathMust be 21 years old

  Desired Previous Job Experience:

  CashierCustomer service experienceSecond language

  Education Level: None

  Required Certifications/Licenses: None

  Position Type: Full-Time

  Shift(s): Day; Evening

  Regions: Midwest

  States: Indiana

  Keywords:

  Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

  Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

  Posting Notes: IN || Marion || 1129 N Baldwin Ave || 46952 || Ruler Foods || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Full-Time || None

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