Job Description :

　　Job Title: Customer Service Executive – French speaking

　　Location: Budapest

　　Contract Term: Permanent

　　From pioneers like Arthur Guinness, John Walker and Elizabeth Cumming, to the digital disrupters already shaping our future, at Diageo, we’ve never stopped looking forward. We’re continuing to build on our heritage and, with eCommerce at the heart of everything we do, we’re creating our legacy for tomorrow! Join us and explore new ways ahead with digital sales channels, consumer insight and data. As you help us to keep shaking up the market with industry-leading solutions, you’ll transform your career too!

　　About us

　　Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life.

　　About the function

　　The Commercial Experience Tower is all about the processes that allow us to transact with our customers and distributors. We are the second biggest tower in GBO, operating in centres located in Budapest, Bangalore, Bogota, and Manila as well as satellite locations such as Belfast, Madrid, Athens, and Turin.

　　About the Role

　　The Customer Service Advisor is the first point of contact for customers, (included EDI customers), and 3rd party service providers (warehouse). Responsible for delivering high-level customer service and ensuring on time, in full shipments. Ensures that all customer service-related queries are followed up and resolved accurately, efficiently and according to the relevant SLA in order for the relative KPIs to be fully met.

　　The role’s responsibilities include:

　　Capturing customers’ OrdersCreation and maintenance of orders, order scheduling onward processingCreate and change sales Orders and perform Backorder processingCreate Inquiry, Quotation, Scheduling Agreement, Contract, Item proposal, sales activityReview order file lists. Delivery status against pre-agreed targets per regionCommunication with sales department on orders’ prioritization – stock allocation in case of out of stockCoordination of sales force and couriers in their daily workMonitor orders demand vs available stock and communicate with sales dept. to prioritize ordersAdjust orders in communication with sales dept. so as to serve them in the best wayMonitor the back ordersDispute management (assistance to customer in the resolution of disputes)Issuance of credit notes for rectification invoices due to sales, delivery and sales commission problemsReturns/ Refusal Management

　　What you will bring

　　Graduate degree1-3 years’ experience in Logistics & Customer ServiceFluency in French is a mustSolid English language knowledgeAccuracy and attention to detailsPositive ‘can do’ attitudeGood team playerGood knowledge of customersStrong MS Office knowledge

　　Benefits

　　Unique Family Leave opportunityWe work without border - you will work with people from all over the worldYou will deal with world class brand portfolioWide variety of thematic events, afterwork activities organized by employee communitiesProduct Allowance to purchase company products from the staff shopWe won the Fittest Workplace Award, of course we have a GymUrban legend is true, we do have a Rooftop Bar

　　Diversity statement

　　Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

　　We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

　　Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

　　Worker Type :

　　Regular

　　Primary Location:

　　Budapest

　　Additional Locations :

　　Job Posting Start Date :

　　2023-12-07