Home
/
Comprehensive
/
Customer Service - Donor Support Technician
Customer Service - Donor Support Technician-March 2024
Wilkes Barre
Mar 29, 2026
About Customer Service - Donor Support Technician

  Job Description

  Job Description Summary

  Responsible for preparing the donor, donor area and equipment for the pheresis process.

  Job Description

  Main Responsibilities

  Prepares the autopheresis machine for the pheresis process.

  Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

  Disconnects the donor when the process is complete.

  Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.

  Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

  Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

  Alerts Group Leader or Supervisor of donor flow issues.

  Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

  Understands the policies and procedures associated with hyper immune programs at the center if applicable.

  Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

  Maintains confidentiality of all personnel, donor and center information.

  May be cross-trained in other areas to meet the needs of the business.

  Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

  Perform job-related duties as assigned.

  Education

   High school diploma or equivalent required

  Experience

   Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

   Must be able to perform basic math calculations

  Working Conditions (physical & mental requirements)

   Ability to understand, remember and apply oral and/or written instructions

   Ability to understand and follow basic instructions and guidelines

   Must be able to see and speak with customers and observe equipment operation.

   Occasionally perform tasks while standing and walking up to 100% of time

   Reach, bend, kneel and have high level of manual dexterity

   Occasionally be required to lift and carry up to 25 pounds

   Fast paced environment with frequent interruptions

   Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens  Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

   Required to work overtime and extended hours to support center operational needs

  Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

  Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.

  If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.

  CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.

  Our Benefits

  CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

  About CSL Plasma

  CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma (https://www.cslplasma.com/about-csl-plasma) .

  We want CSL to reflect the world around us

  As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion (https://www.cslplasma.com/careers/diversity-and-inclusion) at CSL.

  Do work that matters at CSL Plasma!

  R-206487

  CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act. https://www.cslbehring.com/careers/eeo-statement

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Deli Clerk II (Full-Time)
Job Summary Job Title: Full Time Deli Clerk FLSA Status: Hourly Reports To: Deli Manager Deli Clerks have the opportunity to improve the breakfast, lunch and dinner tables of our guests by providing
Kundenberaterin / Kundenberater Personal Banking Remote Advisory, 60-100% #229890
Du stösst in ein neues, motiviertes und dynamisches Team entweder am Standort in Zürich, Brugg oder Gümligen. Als Kundenberater/in hast du die Möglichkeit, unsere digitalen Privatkunden (Kundenvermög
Mid-level Modeling & Simulation Application Developer
Description Applied Research Associates, Inc. (https://www.ara.com/) has an exciting and challenging opportunity for a Mid-level Modeling & Simulation Application Developer who will support our g
Regional Distribution Specialist
Regional Distribution Specialist 109954 Zurich North America is looking to hire a Regional Distribution Specialist or Manager that will support Life A&H sales in the Southwest region of the Unite
TPLE Quality Assurance Manager
Description/Job Summary SUMMARY OF POSITION: The person in this role reports to the Plant Manager and is responsible for leading quality improvement initiatives. Conducting routine analysis following
A/V Technician
Reports To: Project Manager Objective: To provide excellent quality of installation & customer experience while meeting industry standards and completing assigned projects on time and under budge
Clinical Trial Educator - Heart Failure - National - JAB18200
The Clinical Trial Educator (CTE) will provide information and education on clinical trial inclusion and exclusion criteria to trial coordinators and healthcare providers. The Clinical Trial Educator
Entry Level Mechanical Inspector
Essential Job Functions/Responsibilities Adherence to safety procedures/guidelines at all times; maintain safety precautions at all times. Keep work area in a clean and orderly condition. Perform in-
Legal Office Associate
Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deli
Senior Key Account Manager, WU MUNI - UK/Ireland
If you are a self-motivated individual with a passion for creating lasting customer relationships, we encourage you to apply! What is the job about? Due to continued growth, we are seeking an experie
Copyright 2023-2026 - www.zdrecruit.com All Rights Reserved