SAVAGE IS HIRING!!! Are you looking for a company that values you for the work you do? Our Customer Service Representatives come to Savage for the challenge, growth and focus on safety, but they stay because of the outstanding culture that exists here. Our company was founded on processing and transporting materials for our customers. We understand and respect our Team Members as the lifeblood of what we do. Team Members are encouraged to find a better way and are enabled to “do things they never dreamed possible”.

　　These are just a few of the benefits you can expect from working with Savage:

　　A culture that appreciates Team Members

　　Opportunity for growth

　　Paid Time Off (“PTO”) & Paid holidays

　　Excellent benefits including medical, dental, vision, profit sharing and 401(k) with match

　　A culture of safety

　　A commitment to helping our Team Members do things that they never dreamed possible

　　Position Overview:

　　As the Customer Service Representative, your primary responsibilities will consist of providing administrative support to the Operations Manager and team. You will provide all data entry into financial and rail-related systems to provide timely and accurate information for management’s review.

　　Here is what you will be doing:

　　Manage customer orders and inventory systems.

　　Answer phones and assist with customer needs

　　Accountable for all office functions by maintaining control of the ability to meet customer expectations

　　Monitor Emails throughout the day for order status changes/additions, and other customer needs

　　Enter customer orders and railcar shipments in Savage systems inventory and have verified prior to railcar/truck arrivals by another employee

　　Faxing/emailing of Bill of Ladings to customers and designated parties (as required)

　　Prepare documentation for truck arrivals and departures (Bill of Lading, Truck Arrival Checklist).

　　Contact carriers to schedule pick up times

　　Inform customers of impacts to deliveries

　　Prepare load schedule for next day's loads

　　Insure all railcars’ Inbound and Outbound inspections are completed before filing

　　Provide Safety Briefing to new drivers, vendors and visitors

　　Follow company/customer policies and procedures (i.e. internal controls, record retention, verifications, etc.)

　　Requirements of a successful Customer Service Representative:

　　Knowledge of Fundamentals of Customer Service

　　Ability to “think ahead” and anticipate the needs of Customers and Team Members

　　Knowledge of MS Office Suite including Word, Excel, and PowerPoint

　　Knowledge of principles and practices of organization, planning, records management, research, and general administration

　　Able to follow written and/or verbal instructions with minimal supervision

　　Dependable and shows up for scheduled work shifts

　　Conducts themselves in a professional manner at all times

　　Can follow all rules and procedures as outlined by Savage

　　High School Diploma or GED equivalent

　　Here are some of the physical requirements for this role:

　　Coordinator will work on-site

　　Must be able to sit for long periods

　　Additional Information:

　　The complete job description is available upon request

　　Savage has been designated as a Military Friendly Employer (https://www.savageservices.com/news/savage-recognized-as-military-friendly-employer-for-fourth-consecutive-year/) .

　　Savage has been recognized as a Top Company for Women to Work For in Transportation by the Women in Trucking Association

　　Savage is an Equal Opportunity Employer and maintains a drug free workplace.

　　California Residents: Job Applicant Privacy Notice (https://www.savageservices.com/careers/california-residents-job-applicant-privacy-notice/)

　　For more information or questions about opportunities at Savage, please contact our Talent Acquisition Team ([email protected]) .