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Customer Service Coordinator
Customer Service Coordinator-February 2024
Wilkes Barre
Feb 10, 2026
About Customer Service Coordinator

  Are You Ready to Make It Happen at Mondelēz International?

  Join our Mission to Lead the Future of Snacking. Make It Possible.

  You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

  How you will contribute

  You will:

  Manage the order fulfilment process, respecting the customer segment and channel mix

  Balance supply constraints and delivery of service levels through cross-functional alignment

  Use appropriate tools and processes such as availability checks and stock allocation rules

  Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

  What you will bring

  A desire to drive your future and accelerate your career and the following experience and knowledge:

  Good numerical, analytical and logical reasoning skills

  Microsoft office applications

  High-level of SAP competence

  An FMCG/CPG company

  A customer-facing role within customer service, logistics or sales

  Experience in an order-to-cash environment

  Experience in customer service, logistics and sales

  Good knowledge of the total supply chain/order-to-cash process

  Strong analytical and problem-solving skills

  Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

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