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Customer Service Associate - Mail and Fulfillment
Customer Service Associate - Mail and Fulfillment-March 2024
Cottonwood Height
Mar 29, 2026
About Customer Service Associate - Mail and Fulfillment

  Job Summary/ObjectivePerforms and supports printing, fulfillment and metering checks daily.Perform various Mail Center/Shipping/Receiving activities (sorting, metering, folding, inserting, delivery, pickup, etc.)Drive to / from Post Office daily to retrieve and drop off mail.Maintain all logs and reporting documentation: attention to detail.

  Essential Functions and Responsibilities:

  Perform various Mail Center/Shipping/Receiving activities (sorting, metering, folding, inserting, delivery, pickup, etc.)Lift heavy boxes, files, or paper when neededMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeDemonstrate flexibility in satisfying customer demands in a high volume, production environmentConsistently adhere to business procedure guidelinesAdhere to all safety proceduresTake direction from the site managerMaintain all logs and reporting documentation; attention to detailParticipate in cross-training and perform other duties as assignedOperating mailing, copy, or scanning equipmentShipping and ReceivingHandle time-sensitive material like confidential, urgent packagesPerform other tasks as assignedProvide backfill when neededEnter information daily into spreadsheetsSort and deliver mail, small packagesBatches documentsKeys data from source documents in a timely and efficient mannerPerforms acceptable volume of work in timely, efficient and accurate manner and in order of scheduled priorities to meet or exceed client expectations of processing schedulePerforms verification duties as requiredKeys correcting entries as indicated by verification or other warningMay trouble shoot data problemsMay operate peripheral equipmentMay assist in development of production formats and keying proceduresDemonstrates high levels of safety awareness and notifies supervisor of potential hazardsFollows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customersPerforms other duties as requiredRepetitive motion is required: may require twisting/bending/climbingRequired to work at computer for long periodsRequired to stand, walk, simple grasp, reach with hands and armsRequired to regularly sit, talk or hearRequired to possess close vision and ability to focusConditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.QualificationsRequired:Keyboarding and Windows environment PC skills required (Word, Excel)Experience running mail posting equipment a plusExcellent communication skills both verbal and writtenLifting up to 55 lbs with or without accommodationsWillingness and availability to work additional hours if assigned and provide backup support at nearby customer siteAbility to effectively work individually or in a team environmentAbility to stand, sit, walk for extended periods of time for mail/package delivery and processing incoming/outgoing itemsCompetency in performing multiple functional tasksAbility to meet employer's attendance policyH.S. diploma or equivalentAbility to read, write and speak EnglishRequired... For full info follow application link.We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression,veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

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