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Customer Service Associate
Customer Service Associate-August 2024
Lakeland
Aug 28, 2025
About Customer Service Associate

  Description

  Join our team and live the Ollie-tude!: (Ollie’s Core Values)

  BE A TEAM PLAYER- Associates are expected to be supportive and work together.

  BE CARING- How do I treat others with courtesy, dignity, and respect?

  BE VALUE OBSESSED- Live the “good stuff cheap” mindset.

  BE COMMITTED- Operate with grit, passion, tenacity, and action.

  BE GROWING- How do we get better every day?

  BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.

  Ollie’s Associate Benefits:

  Medical, Dental, Vision, and RX coverage begins after 90 Days of employment.

  401K, generous company match with immediate vesting.

  Strong field sales career growth & talent development culture for top performers

  20% associate discount on all Ollie’s purchases.

  Vast array of voluntary benefits.

  The Freight Flow Supervisor will assist in the efficient operation and maintenance of the receiving area. Responsibilities include the accurate, efficient, and timely execution of freight flow to the sales floor in accordance with established processing and visual merchandising standards. Maintain back stock in the receiving area and manage the disposition of damaged goods to minimize profit loss. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases.

  Primary Responsibilities:

  Plan, unload, check in, and support the merchandising of distribution shipments of merchandise.

  Receive, verify, and merchandise all direct vendor shipments.

  Manage effective freight flow in the receiving while keeping the area and dock orderly and safe.

  Maintain the safety of the receiving area.

  Adhere to company standards confirm the accuracy of all incoming merchandise and set up and design merchandise displays.

  Direct the work of other Associates who are assisting with freight flow processes.

  Act as Manager on Duty and complete any additional responsibilities and/or duties as assigned including opening and closing of the store.

  Qualifications:

  Minimum of six months’ retail experience in a mid-size to large retail service-oriented business preferred.

  Ability to work evenings, 3rd shift, weekends, and holidays on a regular basis.

  Must have a positive attitude and the ability to interact well with customers and associates.

  Physical Requirements:

  Ability to lift and carry up to 50 pounds.

  Ability to push and pull up to 35 pounds.

  Ability to stand for extended periods and work in a safe manner.

  Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or any other legally protected status.

  Qualifications

  Behaviors

  Preferred

  Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  Leader: Inspires teammates to follow them

  Team Player: Works well as a member of a group

  Enthusiastic: Shows intense and eager enjoyment and interest

  Dedicated: Devoted to a task or purpose with loyalty or integrity

  Motivations

  Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

  Goal Completion: Inspired to perform well by the completion of tasks

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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