Customer Service Assistant

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　　Date:Jan 17, 2024

　　Location: Ammanford, Other/Not Applicable, GB

　　Company: Leggett & Platt

　　We, at Leggett & Platt Inc., are searching for a Customer Service Assistant within our Supply Chain team to help support our Automotive business. Did you know we are the world’s leading designer and manufacturer of seating support and comfort systems for transportation manufacturers, as well as tier one and two suppliers within the automotive industry? Our automotive products fall into four primary groups: Seating and Lumbar support, Wireless Charging, Motors and Actuators, and Mechanical Cables. If you join our team, your work will ensure people across the world have a little more comfort in their lives.

　　As a Customer Service Assistant, you will be the key customer contact in the plant to ensure customer intimacy and satisfaction. The areas you will focus on are customer satisfaction, on-time-deliver and inventory accuracy.

　　What will you be doing as a Customer Service Assistant?

　　Establish and develop relationship with demand related contacts of key customers including proactive visiting the customer. Be key initial contact in the plant for the customer and initiate action by responsible people

　　Follow up on significant demand changes with customer contacts to improve our business intelligence

　　Follow-up and drive resolution of disputes on sales orders / deliveries / replacements to guarantee the best possible service level. Manage protocol for data exchange and electronic communication with customer

　　Check and follow-up changes in customer specific requirements and address to responsible people

　　Be accountable for warehouse management and inventory policies & accuracy in product lifecycle until EOP

　　Manage material handling from receiving to shipping with ensuring compliance to logistics protocol (e.g. customs, containers, carriers,...)

　　Establish and maintain appropriate internal capabilities and strengthen the organization (Succession Planning) through training, career development opportunities and recruiting as necessary to achieve Customer Service objectives

　　Leading a Safety first approach maintaining a zero accident culture. Ensures and monitors work, accident prevention and safe working environment across the business

　　To be successful in this role, you’ll need:

　　Minimum of 5 years of relevant experience at managerial level

　　Automotive experience

　　Experience in project management

　　Good understanding of LEAN principles, waste analysis, 5S, KANBAN, VSM, etc.

　　Methodical and analytical approach

　　Hands-on mentality

　　Strong negotiation skills

　　Collaborative and proactive leadership style

　　Working knowledge of MS Office and ERP systems

　　What to Do Next

　　Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available. If you require assistance completing an application, please contact our team [email protected]

　　Our Values

　　Our values speak to our shared beliefs, and describe how we approach working together.

　　Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.

　　Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.

　　Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.

　　Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

　　Our Commitment to You

　　We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!

　　We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we’d love the opportunity to consider you.

　　For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the “Privacy Notice” tab located at http://privacy.leggett.com

　　Job Segment: Warehouse, Manufacturing

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