At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

　　Consider applying here, if you want to:

　　Work in an entrepreneurial and dynamic environment with a chance to make an impact.

　　Develop lasting relationships with great people.

　　Have the opportunity to build a satisfying career.

　　We offer competitive compensation and benefits packages for our Team Members.

　　Customer Service Analyst II

　　The Customer Service Analyst II is responsible for reviewing opportunities that exist on the supply chain front by partnering up with our customers and internal departments to both identify the challenges at hand and more importantly, develop and implement solutions. In order to do this, the individual must display strong analytical skills, deep understanding of upstream/downstream supply chain, and the ability to organize and execute within cross-functional teams. The team member, through collaboration with their tactical counterparts, will on an on-going basis, identify and monetize incremental opportunities so that we can further drive operational efficiencies and change behavior where needed, all while driving out cost within our supply chain.

　　Essential Functions

　　Develop and implement solutions to customer issues and monitor key process improvement measures and performance metrics for continuous improvement

　　Collaborate with other department supervisors and managers to prioritize and execute collective efforts towards resolving critical customer issues

　　Develop and manage relationships with all supply chain departments, customers and Sales Team Members

　　Ability to gather/analyze raw data in order to tell a compelling story through numbers

　　Participate and represent Niagara supply chain in customer calls and visits

　　Responsible for maintaining minimum service metric standard for our key customers

　　Participate in development and execution of strategic planning for new processes and supply chain initiatives or other organizational changes as they relate to Customer Service

　　Improve customer service quality results by:

　　Studying, evaluating, and re-designing processes

　　Establishing and communicating service metrics

　　Monitoring and analyzing results

　　Implementing changes as needed

　　Make effective independent decisions regarding long term issues that do not require team discussion, input, or agreement

　　Work hand in hand with our analytics department to build business cases for areas of focus

　　List if any travel is required using percentage of time:

　　25% - on average travels 1 week out of the month

　　Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

　　Qualifications

　　Minimum Qualifications:

　　2 Years – Experience in Supply Chain/Customer Service or other related field

　　2 Years – Experience in Analytics

　　*experience may include a combination of work experience and education

　　Preferred Qualifications:

　　4 Years – Years of Experience in Supply Chain/Customer Service or other related field

　　4 Years – Years of Experience in Analytics

　　*experience may include a combination of work experience and education

　　Competencies

　　Advanced knowledge of and experience with Microsoft Word, Excel, PowerPoint, and Outlook.

　　Strong business acumen

　　Proven customer service skills

　　Strong problem solving/ analysis abilities

　　Knowledge of Process Management

　　Ability to identify, suggest and implement process improvements

　　Outstanding Customer/Client Focus

　　Strong verbal and written communication skills

　　Speaks clearly and persuasively in positive or negative situations; demonstrates presentation skills.

　　Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.

　　Strong relationship building skills internally and externally

　　Detail oriented and accurate

　　Teamwork Orientation – collaborates well with team members from different departments and contributes in reaching shared goals

　　Contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives

　　Inspires and motivates others to perform well; influences actions

　　Displays passion and optimism.

　　Solution driven – Identifies and problem solves through high volume work load with urgency

　　Ability to prioritize multiple tasks effectively

　　Time management - uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks

　　Change Management - communicates changes effectively; builds commitment and overcomes resistance.

　　Ability to manage multiple sources of information and make independent and timely decisions

　　This position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success:

　　Lead Like an Owner

　　Makes safety the number one priority

　　Keeps alert for safety issues and escalates immediately

　　Effectively prioritizes tasks based on department goals

　　Shows respect to others and confronts interpersonal issues directly

　　Prioritizes resolution of customer issues effectively

　　Responds promptly and honors commitments to internal and external customers

　　InnovACT

　　Makes recommendations to continuously improve policies, methods, procedures, and/or products

　　Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances

　　Increases performance through greater efficiency

　　Find a Way

　　Seeks to develop technical knowledge through learning from other experts

　　Understands interdepartmental impact of individual decisions and actions

　　Seeks solutions rather than placing blame

　　Empowered to be Great

　　Consistently looks for ways to improve one’s self through growth and development opportunities

　　Communicates clearly and promptly up, down, and across

　　Communicates effectively to manage expectations

　　Education

　　Minimum Required:

　　Bachelor's Degree in (Business Administration, Economics, Statistics) or other related field

　　Preferred:

　　Master's Degree in (Business Administration, Economics) or other related field

　　Certification/License:

　　Required: N/A

　　Preferred: N/A

　　Foreign Language

　　Required: None Required

　　Preferred: None Required

　　Typical Compensation Range

　　Pay Rate Type: Salary

　　$77,796.00 - $112,805.00 / Yearly

　　Benefits

　　https://careers.niagarawater.com/us/en/benefits

　　Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

　　Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.

　　Niagara Bottling, LLC has been family owned and operated since 1963. Niagara is a leading bottled water manufacturer in the U.S., supplying major retailers across the nation. With incredible growth over the past several years, the career possibilities at Niagara are endless!

　　Niagara’s culture is fast-paced, innovative and intensely collaborative. Our Team Members are passionate, driven and always find a way to get the job done. We work hard and play hard while staying true to our family atmosphere.

　　From competitive benefits and retirement options to educational reimbursements, ongoing training courses and exciting career advancement opportunities, at Niagara we truly take care of our Team Members.

　　We hope that you consider joining our Niagara family!

　　Niagara Bottling LLC is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.